Concierge Agent - W Residences

Posting Date Jul ‎13, ‎2022
Job Number ‎22111309
Job Category Rooms & Guest Services Operations
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates,
United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more, experience it all, and hit
repeat.
We share our guests ' passions, providing insider access to what's new and
what's next. Moderation is not in our vocabulary and we know that lust for
life demands more, not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we invite you
to explore a career with W Hotels.

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and
process all guest calls, messages, requests, questions, or concerns. Contact
appropriate individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and
complete safety training and certifications. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and professional,
maintain confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company standards,
anticipate and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with others
using clear and professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work
shift. Move, lift, carry, push, pull, and place objects weighing less than or
equal to ‎10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.