Company description
Job Requisition ID: 132662
Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than 35,000 employees across more than 20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Job description
About You
You will encourage IKEA store visitors to stay longer and enjoy more, making
it fun for everyone, offering great food with quality at the lowest prices,
giving visitors a tasty reason to return again and again, and providing co-
workers with a chance to rest and re-charge. To ensure the full potential of
IKEA Food is realised, the following 10 tasks must be fulfilled:
* Attract visitors to the IKEA store
* Offer a range that appeals to the many people on the market
* Strengthen the low-price profile of the IKEA store
* Strengthen the quality perception of the IKEA store
* Contribute to a day out for the whole family
* Strengthen the Swedish profile of the IKEA store
* Build trust for the IKEA store among customers, co-workers and suppliers
* Ensure that IKEA co-workers get a good meal for a low price
* Serve the many store visitors
* Be efficient and generate a reasonable profit
By doing this, IKEA Food supports the IKEA store in selling more IKEA home
furnishing products.
What 's more, we believe that you have the following knowledge, capabilities
and motivation:
* Live and share the IKEA values every day
* High School/Trade School Graduate preferably in hospitality
* 3-4 years supervisory/management experience preferably in a high volume food service restaurant /hospitality environment
* Experience of managing/leading and developing a team
* Advanced knowledge of food production and food safety
* Have business overview, analytical skills and tactical thinking
* Ability to read and analyse KPI's & P&L
* Experience of creating and executing action plans and setting budgets and following up on goals. Proven record of meeting agreed goal
* Understand KPIs and how to affect their results through departmental actions.
* Ability to organise, plan and prioritise.
* Must be able to build working relationships
* Takes responsibility and can delegate when necessary.
* Communicates well with others and is able to influence and co-operate with different functions.
* Ability to see how IKEA Food contributes to increasing the overall performance of an IKEA store.
* Strong Leadership and Interpersonal abilities.
About the Role
You will be responsible for the IKEA Restaurant sales areas, guest areas
(including the co-worker restaurant), dish washing facility and IKEA Caf es
(where applicable). You will assist the IFB Manager and Kitchen Manager in the
execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Cafe
to strengthen the IKEA store's position as the best home furnishing store in
your local market.
You will work together with your team and other colleagues in the IKEA Food
management team from where you lead and manage your area to fulfil the purpose
of our function by building business and people together. You will strive to
make people smile while providing irresistible food offers in a welcoming
atmosphere that gives our guests a good reason to return again and again.
Key Specific Accountabilities:
* Ensure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Cafe area.
* Ensure that customer payments on cash registers are done following the procedures of the IKEA Safety & Security Risk Manual.
* Ensure that the customer is in focus and meet the customers with a positive, friendly and service-minded attitude. Lead by example.
* Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.
* Handle Customer Flow Analysis and document it. (twice a month, peak and non-peak)
* Develop, agree with the IKEA FOOD Manager and communicate to the team an annual action plan for IKEA FOOD commercial areas to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence plans.
* Ensure implementation of the ADMIN manual and routines for cash handling.
* Utilize relevant tools such as Profit & Loss, KPI-report, Store Point, Commercial Review, CSI, and Voice in order to develop the business, yourself and your team.Ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards.
* Ensure all foods prepared are according to menu card.Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
* Control overall operating costs without jeopardizing the service level to the customer and food safety standards.
* Effectively manage and inspire the team, with particular reference to their selection, training and development in order to ensure you have a competent and well-informed team who can meet our customer needs and expectations and have in place a workable and realistic succession plan.
* Coach direct reports in order for them to manage their teams in line with the HR guidance.
* Provide strong leadership to your team by your own example, creating an environment where the IKEA culture is a living reality that embraces the diversity of our co-workers.
* Lead and manage the IKEA FOOD Commercial team consisting of the Restaurant sales areas, Customer areas (including Co-worker restaurant), dish wash and Cafes (where applicable).
* Implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company.
Qualification
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past 30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over 100 nationalities across 12 countries. Join us
today and make a difference…
About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is
to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and
the United Arab Emirates.