Guest Service Executive / Receptionist – Front Desk – Jumeirah Group

Guest Service Executive / Receptionist - Front Desk - Jumeirah Group -
(220000HB)

About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.

About the Job
* An opportunity has arisen for a Guest Service Executive / Receptionist - Front Desk to join our Rooms department in the Jumeirah Group. The main duties and responsibilities of this role:
* Be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind 'Everything Considered'
* Take payment from guests on departure and close their bills correctly
* Be efficient in assisting guests throughout their stay with any requirements
* Sell rooms to walk-in guests at the maximum rate possible
* Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
* Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
* Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided

About you:
* Secondary education
* ‎2 years front desk experience in a ‎5 star Hotel
* Fluency in written and spoken English
* Knowledge of basic Microsoft Office applications.
* Knowledge of front office application.

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer generous F&B benefits, reduced
hotel rates across our properties globally, excellent leave and health care
package, flights home, accommodation, life insurance, functional incentives
and other employee benefits making the role attractive to high performers and
any applicant looking for a career with one of the most luxurious brands in
the hospitality industry.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Front Office
Organization: Burj Al Arab [BAA]
Job Posting: Jun ‎8, ‎2022, ‎8:35:‎19 AM