Passenger Entertainment Publications Controller

Job Purpose: The job holder supports the Passenger Publications Manager in
defining inflight publications (e.g. IFE guides etc.), on-screen publications
(e.g. seatback interactive screens), and broadcast information services (e.g.
Airshow, connecting gate, inflight news products etc.).. These publications
form an important part of the inflight passenger product. The job holder is
required to support the Passenger Publications Manager with adhoc product
development projects. Job Outline: - Inflight Publications: Co-ordinate the
monthly updating of content for the various inflight entertainment
publications. This includes sourcing and minor editing of synopsis and text
support for all content including Hollywood films, TV, Arabic and Hindi and
other regional films and TV. To adhere to agreed production schedules in order
to ensure that the IFE publications are produced on time every issue,
maintaining accepted levels of accuracy with the content. - Interactive
content: Ensure that seatback interactive content is continually reviewed and
updated as necessary, liaising with the management and relevant external
suppliers to establish, update schedules and creation of new content to
Emirates requirements. - Cabin Crew communications: write and publish the
monthly cabin crew communications guide using desktop publishing software.
Liaise with other department members, inflight services, IFE vendor and EK
engineering maintenance to ensure that all required messages are included and
approved. Production of other adhoc elements such as posters for briefing
rooms will be required to ensure that the message is communicated effectively
as required. The job holder is responsible for monitoring cabin crew feedback
to ensure that all operational issues are identified and addressed via these
methods. - Inflight Literature (non-publications): continually review all
inflight materials for suitability, accuracy, clarity, design suitability and
opportunity for product improvement. This includes instruction cards,
promotional literature, headset bag designs etc. New designs to be developed
in coordination with the management and approval of all relevant parties. -
Launch of new IFE products: support the management team and lead if necessary
the smooth incorporation of new IFE products (i.e Japanese movies, dual
language TV programmes etc.) into the IFE digital and print publications. -
Airshow: coordinate with advertising and graphic design unit to producte
required elements to support new route introductions, frequency changes and
oversee the periodic update of all graphics on the airshow system. To be fully
conversant with the technical capabilities of the airshow system, liasing with
engineering avionics workshop, to ensure that the airshow product onboard is
optimised. - Live news product: ensure that the live news product onboard
(currently BBC news) operates to specification and undertake technical
troubleshooting if required. This will involve liasino EGIT, EK engineering
and avionics workshop and external news providers. Periodically manage the
refreshing presentation look and feel. In the future, it is anticipated that
additional news services and methods of delivery will be adopted and project
work will be required to drive these to successful introduction. - Internet
updates: Liaise with key stakeholders to ensure that the Emirates website
accurately reflects the current inflight entertainment product offering.
Create, source and provide required material to Emirates internet unit to
support this. - Standards and suitability of content: ensure that all
editorial and pictorial content used for presentation to passengers or crew,
meets the corporate brand image and established product standards, as well as
English grammar rules and is suitable as to not cause offence to passengers. -
Dubai Mega events: to incorporate promotion for various major events (Dubai
shopping festival, dubai summer surprises etc.) into the onboard publications
in a timely manner. undertake, manage or be a team member in adhoc projects as
and when required by the management to tackle particular problems or improve
the product.
Qualifications & Experience: Qualifications: - Degree or Honours (‎12+‎3 or
equivalent) - Degree in Media, Communications, Graphic Design or related
field. Experience: - Marketing & Media Communication.Graphic Design : ‎5+ Years
- This position demands at least ‎3 years management experience in the
publishing, communications and/or digital and/or IFE industries. - Experience
of managing digital and print publications, preferably with another airline
operating a multichannel IFE system. This will include the advanced use of
desktop publishing tools, e.g. adobe photoshop, pagemaker, etc.
Knowledge/skills: - An indepth knowledge of IFE systems, including digital
media encoding, AVOD media integration and content delivery to the aircraft. -
An indepth knowledge of the Emirates inflight services product, processes and
policies. - A detailed knowledge and understanding of the various formats and
technical standards and duplications of IFE videos and audio materials,
especially multi lingual formats, as relevant to the various emirates inflight
entertainment system formats. - The job holder will have a keen interest and
knowledge in the various entertainment media, such as video, TV, film, audio
and print. - Customer friendly skills in dealing with internal and external
suppliers, and occasionally passengers are necessary. - Computers are used
extensively and a thorough knowledge of excel, word, access and DTP is
essential. - Further training on certain specialist PC programmes may be
required beyond current knowledge, as use of such application programmes is
extensive and complex. - The post holder must be able to articulate clearly
and concisely in both the written and spoken form. - Excellent communication
skills are of paramount importance and the job holder must be able to
assimilate, interpret and communicate complex information quickly and
effectively. Leadership Role: No Safety Sensitive Role: No
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.