Customer Service Desk - Export (REMOTELY FROM CAIRO)

WHY AVIENT:
Avient Corporation (NYSE: AVNT), with ‎2021 revenues of $‎4.8 billion, provides
specialized and sustainable material solutions that transform customer
challenges into opportunities, bringing new products to life for a better
world. Examples include:
* Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials
* Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation
* Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses
Avient employs approximately ‎8,400 associates and is certified ACC Responsible
Care®, a founding member of the Alliance to End Plastic Waste and certified
Great Place to Work®. For more information, visit www.avient.com.
At Avient, we strive for a culture of trust and engagement. Our associates are
leading company initiatives such as Lead by Women, HYPE (Harnessing Young
Professionals), Pride at Avient and Embrace to advance diversity in
professional and personal development. We also provide our associates with
robust development programs such as Avient Academy, Lean Six Sigma, and
various leadership workshops to allow for career growth in a variety of ways.
With workplace flexibility, health and wellness programs, casual dress days,
and paid time off for community service, we are committed to building upon our
positive momentum.
At Avient, we believe diversity of ideas and backgrounds gives us the
creativity to be successful in a rapidly changing world. In support of this,
we stress equality of opportunity for all qualified individuals in accordance
with applicable laws. Decisions in hiring, promotion, development,
compensation and advancement are based upon non-discriminatory factors such
as, for example, qualifications, abilities, experience, and performance.
Job Summary
The Customer Service Representative (‎30003190) is the primary point of
contact for an assigned group of customer accounts. The main function of the
CSD is to act as main point of contact and serve as the face to the customer
in providing high services that supports the business grow. CSD are
responsible to manage internal and external customer requests, orders,
concerns, suggestions, and complaints. Internally, he/she interacts, gathers
information and coordinates related activities with sales staff, production
planning, logistics and technical services.
Essential Functions

• Provides customer focused service to assigned accounts.


• Responds to and manage customer orders from order entry to delivery and invoicing.


• Understands and communicate the value of our products and services.


• Understands customers' products, services, business operations and needs.


• Communicates effectively over the phone and electronically.


• Uses a variety of systems to enter and complete transactions.


• Accomplishes work within set timeframes.


• Key inside contact for specific customer/seller base.


• Process incoming orders, confirm pricing and availability of product.


• Advise customers of order status.


• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.


• Timely and accurate administration of sales orders, customer complaints, material returns and credits.


• Answer price and availability questions.


• Respond to customer literature requests for MSDS, Certifications, etc.


• Follow all applicable ISO procedures.


• Use system reports and inquiries to drive activities that ensure superior customer service. Maintain customer service-related information for customer accounts, customer notes, e-mail, phone, special instructions, etc.


• Process new customer/update requests.


• Provide market or account intelligence gained through customer contact.


• Participate in customer calls and visits with sellers.


• Proactive communication with product supply reps and shipping department of any order changes customer initiates. Work with seller and PSRs to reduce aged inventory.

QUALIFICATIONS:
Education and Experience

• BSc in administration / Logistics or relevant field


• 
  

  Minimum of ‎2-years' experience in handling customer service tasks
  Additional Qualifications

  
  


• 
  

  Excellent communication skills

  
  


• Fluent in English languages, Arabic & French are preferred in addition


• Professional certification is a plus


• SAP users are preferable
  Competencies


• 
  

  Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.
  Physical Demands

  
  


• 
  

  Welling to visit outside locations if needed.
  Avient Corporation is a drug free workplace. Avient is an equal opportunity
  employer. We maintain a policy of non-discrimination in providing equal
  employment to all qualified employees and candidates regardless of race, sex,
  sexual orientation, gender identity, age, color, religion, national origin,
  disability, genetic information, protected veteran's status, or other legally
  protected classification in accordance with applicable federal, state and
  local law.