Tram Driver

The purpose of this position is to deliver a safe, reliable, world class,
customer focused tram service in the Dubai Tram Al Sufouh Transit System.

MAIN RESPONSIBILITIES Drive trams with regard to punctuality and customer
comfort. Ensure that customers are advised, either directly regarding tram-
running matters or indirectly through the OCC. Technical problem-solving
onboard tram. Drive trams taking particular account of all permissible,
temporary and emergency speed restrictions. Carry out shunting operations of
tram inside the depot area including maintenances sheds & stabling roads.
Comply fully with procedures and work instructions as part of the training and
induction courses for tram drivers. Enforce procedures and work instructions
and carry out duties in a way to ensure the safety of members of the public
and employees of the railway. Assist in test runs when requested by the
maintainer and during engineering hours. Sweeping of the mainline prior to
revenue service or after maintenance activities. Controlling the evacuation of
a tram in an emergency. Re-establishing manual tram operations following
failure or activation of emergency brake application of the tram. Being
perfectly punctual to service and rotation operations. Notifying as soon as
possible in the event of an unexpected absence. Report for duty fully
prepared; deliver a safe, reliable, world class, customer focused tram
service. When dealing with customers, ensure that matters are handled
tactfully and sensitively as appropriate and strictly follow the procedures
and work instructions of the organisation. Render all possible assistance to
customers, in particular those with special accessibility needs. Perform shift
and emergency duties when required. Perform and carry out other duties as
instructed / directed by the Operations Supervisor and/or member of the senior
management team of DTAS. Awareness of the Integrated Management System and the
content of the Health, Safety, Quality & Environment and Information Security
Policy Statements. Understanding of personal responsibilities and contribution
to achieving compliance with the Integrated Management System requirements,
(including but not limited to competence to perform safety critical roles,
legal requirements, control measures arisen from environmental impacts and
aspects, job safety analysis and information security risk assessment) and the
potential consequences of departure from the arrangements in place to deliver
the commitments stated in the policies statements above. To exercise their
personal duty of care for their own health, safety and welfare and for those
affected by the acts or omissions. Promote a good HSQE and Information
Security culture among their peers, subcontractors and third parties. Lead by
example and look at ways to conserve energy, water and resources and minimise
the generation of waste through personal performance and raise recommendations
on how to improve existing processes on this regard within/outside their
departments through their Line Manager, Departmental Safety Meetings and any
other appropriate available channels. Protect information assets and data
including both electronic and paper based from all threats whether internal,
external, deliberate or accidental. Promote a good HSQE and Information
Security culture among their peers, subcontractors and third parties.

KEY SKILLS Must have good eyesight and normal colour vision. A mature,
proactive and responsible approach to work with initiative and problem-solving
ability. Ability to liaise in a professional and persuasive manner with staff
at all levels in the organisation. Good communication skills and the ability
to manage multiple tasks efficiently and work productively in a fast-paced,
team-oriented environment.

EXPERIENCES Must have held a clean driving license with ‎5 years driving
experience in either UAE or home country. Must hold a clean and current UAE
Driving license. Must be over ‎25 years of age. A minimum of one-year
experience of driving passengers in a safe manner according to prescribed
routes. Experience of working as a front-line staff in a customer oriented and
customer focused environment. Experience and understanding of dealing with
customers and conflict resolution techniques.

EDUCATIONNAL QUALIFCATIONS
Ideally a degree holder or higher diploma of post-secondary education in a
related discipline.