Reference Code: 72524
Dubai, DU, AE
Permanent
The Boutique Sales Associate is responsible for maintaining Customer Service
as per the company standard, generating sales in and out of the boutique
environment & assist aftersales clients, merchandising, cash register
operations in adherence to all Company Policy/Store standards. This role will
report operationally to the Boutique Manager.
KEY RESPONSIBILITIES
Sales & After Sales Customer Service:
* Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales Vacheron Constantin products within the boutique environment.
* Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
* Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
* Master the Brand's sales technique as per the training received in order to undertake direct sales with clients.
* Assist clients with Customer Service needs maintaining the brand's high standards.
* Cultivate strong client relationship.
* Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
* Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
* Communicate special customers request to Boutique
* Manager and assist clients overseas or outside the Boutique when required.
* Ensuring sales transactions are processed in accordance with required internal procedures using the systems provided.
* Merchandising and maintaining a luxury environment:
* Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters…
* Display products as per guidelines.
* Merchandise animations and product launch as per the guidelines provided.
Product reception and Inventory:
* Reception shipments of new products, apply a quality control at the store level before selling, and price tag all items.
* Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
* Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.
Reporting:
* Monthly sales report to Boutique Manager.
* Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
* Maintain Aftersales reports and documentations.
* Monitoring of Cash & invoicing in accordance with company policies and procedures.
REQUIREMENTS:
Should you wish to apply, simply click the "Apply" button above. We look
forward to hearing from you.
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