Waiter/ Waitress - F&B

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
* Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment.
* Introduces customers to the menu and announces daily or seasonal menu specials.
* Answers questions about menu items, ingredients, and pricing.
* Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them.
* Passes customer orders along to kitchen staff for preparation.
* Prepares drinks and serves them to customers.
* Collects food orders from the kitchen, verifies that they are correct, and serves them to customers.
* Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary.
* Removes used dishes, glasses, and flatware from tables.
* Prepares cheques and delivers them to customers.
* Processes cash and credit card payments and returns change to customers if necessary.
* Sets tables with dishes, glasses, and flatware and refills condiments.
* Maintains familiarity with menu items, specials, and restaurant information.
* Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs.
Desired Skill & Expertise:
* Proven work experience as a Waiter or Waitress.
* Hands-on experience with cash register and ordering information system.
* Attentiveness and patience for customers.
* Excellent presentation skills.
* Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
* Active listening and effective communication skills.
* Team spirit.
* Flexibility to work in shifts.