Night Manager - Marriott Resort Palm Jumeirah

Posting Date May ‎24, ‎2022
Job Number ‎22085230
Job Category Rooms & Guest Services Operations
Location Marriott Resort Palm Jumeirah Dubai, West Palm Beach Palm
Jumeirah, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

JOB SUMMARY

Serves as the property Manager on Duty and directs all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property
management in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎5 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎3 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations
* Monitors and ensures compliance with all Guidelines to Operations.
* Ensures supervisors maintain adequate levels of department supplies.
* Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
* Ensures employees are working in a safe environment.
* Manages all period-end inventories.
* Directs, monitors, and assists all overnight staff.
* Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
* Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below ‎60 days.
* Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
* Administers plans and actions to keep chargebacks and rebates to a minimum.
* Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
* Manages employee hours.
* Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Managing and Conducting Human Resources Activities
* Promotes participation in property safety-related programs.
* Monitors employee attendance and records absences/tardiness.
* Promotes teamwork and employee morale.
* Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
* Keeps employees informed regarding new operational procedures, standards, or programs.
* Ensures all employees have complete knowledge of emergency procedures.
* Ensures constant communication takes place between employees, supervisors and management.
* Provides orientation for new employees and ensuring all information is entered into computer.
* Helps direct supervisors to achieve their own development goals.
* Encourages employee relations through gifts, parties, outings.
* Creates incentives that will promote better service and profit for the property.
* Assists operations manager in processing employee payroll weekly.
* Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.