Role Summary:
The GM will manage the Dubai branch of the company; her/his responsibilities
include employee relations, sales, building and maintaining partner
relationships, controlling operations, and overseeing the accounting.
Position Location: Dubai, UAE
Languages: Perfect English is a must with either Russian or German (other
European Languages are a plus)
Reporting to: CEO
Supervising: 4 Employees
Main Duties & Responsibilities:
* Acquire sales leads, reaching the yearly sales target;
* Manage the operations team (delivery & collection of vehicles, vehicle readiness etc.);
* Execute bookings from leads to sending offers (answer phone and email inquiries);
* Support the operations team at vehicle delivery, pickup, and follow-up office work;
* Prepare and send invoices;
* Attend to aftersales (CRM) and deal with customer issues;
* Ensure company guidelines and immaculate customer service is maintained throughout;
* Control administration of own vehicles (maintenance, cleaning, repair etc.);
* Purchase and sell vehicles as needed and as per market demands;
* Grow the company’s sales network in the UAE and beyond (hotels, travel agencies, brokers etc.;)
* Maintain and further develop business relations needed for car rental activity (insurance, IT, garages, dealerships, showrooms, banks, competitors and partners etc.);
* Manage and update all car rental platforms;
* Update social media & coordinate marketing activities;
* Handle daily accounting matters and control external accountants;
* Coordinate and handle all official relations, including but not limited to RTA and other government authorities;
* Ready to work unsocial hours, incl. weekends, nights and bank holidays; available on call 24/7.
Qualifications & Skills:
* Bachelor’s Degree
* Minimum 4 years of experience in Car Rental, Sales and Customer Service (a must)
* At least 2 years of experience in Management in a high-paced working environment
* Flexible and Reliable
* Perfect English with either German or Russian; additional languages are a plus
* Must possess a UAE driver license
Job Type: Full-time