This is for OWN or Parents visa holders only.
Temporary for 3 months only (defends on your line manager)
POSITION PURPOSE
**The IELTS Administration Assistant is responsible for providing
administrative support to Dubai IELTS Test Centre Administrator and Test
Centre Manager in accordance with IELTS regulations and IDP policies.**
**Strict adherence to test security and administration requirements is
an essential part of the job.**
Key Responsibilities;
- Customer Service
- Business Acumen
- Quality
- Operations Management
- Client Management
- Project Service Enhancement
- Test Day Tasks
RESPONSIBILITIES:
Customer Service
- Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
- Ensure all staff involved in testing are culturally sensitive.
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response
Quality
- Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
- Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
- Ensure adherence to all IELTS manuals.
- Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
- Assist with the development and implementation of IELTS policies.
- Work in a professional manner with stakeholders and in accordance with organisational values.
- Monitor all current contracts to ensure terms are adhered to.
- Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
- Process all invoices in a timely manner
- Conduct IELTS test centre audits and produce documented reports in a timely manner
- Centre adherence to IELTS manuals and procedures
- Up-to-date records management
- Up-to-date workflow and procedures
- Evidence of improvement from lessons learnt
- Centre performance and feedback
Project Service Enhancement
- Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
- Assist the Test Centre Administrator / Manager with preparation of management reports.
- Participate in reviews of IELTS manuals and procedures for test enhancement.
- Participate in reviews of IELTS promotional material.
- All reviews of IELTS material are conducted within specified time frames.
- Successful outcome of Working Group projects.
WHAT WE'RE LOOKING FOR:
Essential requirements
-OWN or Parents Visa holder only-
- Educated to bachelor 's degree level or equivalent.
- Relevant work experience relating to administration and business support activities
- Fluent in English and Arabic knowledge preferred
- Strong administrative skills
- Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
- Customer focussed, with a passion for providing outstanding service.
- Ability to proactively identify, analyse and solve problems effectively.
- Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
- Excellent planning and organising skills with the ability to manage multiple competing priorities.
- Sound IT skills - Microsoft Office suite, CRM systems