Practice Manager

Job Purpose: Responsible for managing all aspects of business operations in an
assigned Emirates Group Medical Services (EGMS) Clinic's. This entails
ensuring efficient administrative, clinical, operational and cost effective
support for the clinical programmes offered in the assigned Clinic. Influence
and lead projects to enhance the services within the assigned area based on
identified trends and EGMS strategic direction. Ensure that EGMS maintains the
standards required for on-going accreditation and meets the regulatory
requirements as stipulated by multiple regulatory agencies as well as meeting
internal and external customer needs. Job Outline: - Plan and manage all
operational aspects of the day to day running of assigned areas of
responsibility ensure the service meets regulatory, business and customer
requirements within agreed budgets. This includes general administration,
rosters and leave requirements and attendance management, as well as all
related systems, processes and procedures to maximise efficiency of the
service. - Identify, lead and direct projects to improve and develop services
provided by EGMS. Proactively identify synergies across various sections and
work with VP's, Manager of Clinical Operations and other managers to develop
services and pathways, implementing best practice and improving access to
care. - Analyse data and produce clear and timely management reports on
indicators of activity, performance and quality. Analyse data and identify
opportunities for improvement and engage with relevant stakeholders prior to
presenting recommendations and ensuring implementation. This includes, but is
not limited to, the collection, analysis and reporting of data related to slot
utilisation, waiting times and financial productivity which are utilised to
manage medical services resources. - Negotiate with internal and external
stakeholders and lead on-going effective stakeholder engagement with both
internal and external customers to ensure the service meets the needs of its
customers and proactively seek opportunities to maximise service delivery
across the organisation. Manage customer feedback, co-ordinating Customer
Feedback Surveys, as well as complaints from internal and external customers.
- Analyse trends, advise and influence the Manager of Clinical Operations
regarding opportunities to improve systems and processes to reduce complaints
and enhance overall customer experience and then follow through with
implementation and operationalization of agreed initiatives. - Participate in
managing IT projects across EGMS and ensure the IT budget for the assigned
areas is controlled. Participate in IT initiatives across EGMS and initiate
any improvements relevant and unique to the area of responsibility within the
constraints of their assigned budget. Partner effectively with the EGMS and IT
team to ensure effective implementation of changes or new systems with no
disruption to existing service provision. - Manage the facilities and
materials requirements of the assigned clinic, ensuring regulatory
requirements are being met whilst remaining within budget and without any
disruption in service delivery. This includes productivity improvement across
the department, actively seeking ways to maximise productivity whilst
maintaining quality of care. Manage and implement proactive improvement of
processes across the department working with key stakeholders. Ensure
implementation of any re-designed programmes. - Lead the accreditation
framework for the assigned Clinic's to ensure EGMS meet accreditation and
regulatory requirements. Oversee and ensure that EGMS maintains international
accreditation and on-going compliance with the multiple regulatory authorities
according to the defined standards related to both corporate and support
services, including but not limited to licensing of cabin crew and pilots and
health professionals. Ensure regulatory compliance with the management of
medical records and information as well as the management of administrative
and clinical support functions within the service as defined by the applicable
standards. Act as a primary contact on relevant audit issues related to
administration for the GCAA, Dubai Health Authority (DHA), Ministry of Health
(MOH), and Australian Council on Healthcare Standards (ACHSI). - Manage and
prepare the annual budget for the clinic, which includes manpower, operational
costs, licensing of the clinic and facilities. Monitor and track expenses,
analyse deviations and drive recommendations for corrective action to ensure
cost savings. - Manage a team of administration and clinical support staff
across in their assigned Clinic's. Negotiate and co-ordinate demands on
resources to ensure the services runs effectively. Manage the team's
performance to ensure service standards are maintained and staff are developed
to meet the competencies of the role and objectives set accordingly.
Qualifications & Experience: Medical/Safety. Medical Administration: ‎8+ Years
Degree or Honours (‎12+‎3 or equivalent): Operational Experience in either
Tertiary Care or Primary Care Knowledge/skills: Working within a hospital or
medical clinic, including working in a similar role at managerial level.
Proven leadership and people management skills are essential, including
resource planning and budget control. Process improvement and project
management skills. Computer literate with proficiencies in MS Office as well
as medical systems. Leadership Role: YES
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.