Parts Advisor - Trade Counter

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role
Parts Advisor - Trade Counter will find and assist in fulfilling customer
requirement of parts and be able to supply as soon as possible his requirement
and can advise related OEM & OES parts, batteries, and tires.

What you will do
* Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
* Responsible for credit customer's follow-up of payments as per credit terms and conditions granted to the customers.
* Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
* Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
* Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
* Pro-actively call potential new customers to identify any interest and make and appoint for the IAM Workshop Field Sales executive

Required skills to be successful
* Spare parts sales experience in the automotive industry
* Good experience with parts pricing
* Knowledge with parts catalogue
* Good systems knowledge preferably with SAP

What equips you for the role
* Undergraduate or having Post-Secondary Diploma in Auto or Electro Mechanic Specialty.
* A minimum of ‎2-‎3 years' experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
* Ability to speak, write and read English to deal with supervisors and customers
* PC literate; knowledge of SAP preferred ; relationship builder; the ability to build and maintain friendly, warm relationships with customers, good listener
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.

We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.

What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.