Front Office Assistant

Posting Date May ‎16, ‎2022
Job Number ‎22080818
Job Category Rooms & Guest Services Operations
Location Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef
Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand The Luxury Collection
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Process all check-outs including
resolving any late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests'
personal checks and traveler's checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.