Job Purpose –
Primary responsibility of the role is to manage the complete day to day
activities at the Guest Service Center at the hotel for the shift which he /
she is allotted to.
Receive each guest call in a professional and friendly manner
Maintain effective communication with all departments to ensure smooth service
delivery
Handle every query in a polite and courteous manner
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Maintain the guest wakeup call sheet and deliver calls accordingly on time and
to the established standard
Ensure the proper operation of the Guest Service Center, resulting in fast and
efficient transferring of internal and external calls
Take messages for guests and management as per the required standard.
Maintain GSC Log / Call Tracker
Complete all data entries required
Knows what action to take when an emergency call is required.
Monitors automated systems including fire alarms and telephone equipment when
engineering and maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems.
To be fully aware of and adhere of health and safety, fire and bomb threat
procedures.
Knowledge, Skills & Experience
Education
Minimum Diploma or Bachelors in any discipline
Job Experience
0-1 years hotel industry experience in 3 or 4-star hotel
GCC experience preferred.
Others
Excellent interpersonal and communication skills.
Experienced and effective people manager.
On the feet thinking to drive creative solutions to overcome obstacles.
Is a team player, willing to learn, train and motive the Team.
Qualifications
.
Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP - Bur Dubai - Dubai, UAE HOSP - Bur Dubai
- Dubai, UAE HOSP - Bur Dubai - Dubai, UAE, , Dubai
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Feb 17, 2022, 11:47:05 PM
**掲 載日** Jun 28, 2022 **ジ ョブ番号** 22108290 **求 人カテゴリ** Rooms & Guest Services Operations **場 所** Delta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence, Bahar 7, Dubai, United Arab Emirates, United Arab Emirates 地図で表示 **ブ ランド** Delta Hotels & Resorts **ス ケジュール** Full-Time **配 置転換ですか…
**İ lan Tarihi** May 30, 2022 **İ ş Numarası** 22088124 **İ ş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates HAR İTADA GÖRÜNTÜLE **Marka** Four Points **Ç ize…
Overview: **Our Company - Wyndham Hotels & Resorts** Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the…
A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you wil…
**Data di presentazione** Jun 28, 2022 **N. Posizione** 22108290 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Delta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence, Bahar 7, Dubai, United Arab Emirates, United Arab Emirates VISUALIZZA SULLA MAPPA **Brand** De…
Overview: Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche…
**Fecha de publicaci on** Jun 28, 2022 **N umero de Empleo** 22108290 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Delta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence, Bahar 7, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Marca** Delta…
**ت اريخ النشر** Jul 14, 2022 **ر قم الوظيفة** 22120031 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** Marriott Resort Palm Jumeirah Dubai, West Palm Beach Palm Jumeirah, Dubai, United Arab Emirates, United Arab Emirates عرض على الخريطة **س لسلة الفنادق** Marriott Hotels Resor…
**İ lan Tarihi** Jan 19, 2021 **İ ş Numarası** 21006174 **İ ş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates HAR İTADA GÖRÜNTÜLE **Marka** Sheraton Hotels & Resorts **Ç izelge**…
**N umero de Empleo** 22120031 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Marriott Resort Palm Jumeirah Dubai, West Palm Beach Palm Jumeirah, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿ Ubicacion remota?** N **¿ Re…