TikTok is the leading destination for short-form mobile video. Our mission is
to inspire creativity and bring joy. TikTok has global offices including Los
Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta,
Seoul, and Tokyo.
Our Sales Operations and Planning team is essential to enabling TikTok's sales
teams to drive revenue at scale efficiently and strategically. This team is
responsible for revenue planning and pricing, operational effectiveness in our
tooling and sales processes, and ensuring productive and fruitful partnership
cross-functionally across internal teams.
We’re looking for a Sales Operations leader who can define and execute against
strategic priorities to unlock revenue and better enable our sales teams
across the METAP region. As our Head of Sales Operations, you will join our
high performing TikTok Global Business Solutions team and optimize sales
processes for advertiser accounts across segments, reducing friction and
advising Sales leadership. This role will work with cross-functional teams to
define local market strategies, lead regional account planning, and build a
world class METAP Sales Operations team.
Job Description
* Lead a team of Policy & Strategy executives supporting operational aspects of the function
* Create, revise and implement policies that have direct & indirect revenue impact
* Create internal incentive policies based on revenue actualisation
* Lead teams that drive greater productivity and efficiency in all sales tooling and processes, including contract review and sales system workflows
* Partner with cross-functional leaders across the METAP region, including Product, Marketing, Strategy, and Sales Systems to drive greater strategic alignment and operationalize activites that optimize revenue generation
* Support Sales leadership on short-term and long-term projects including launch of new sales initiatives, industry & market segmentation
* Create conflict resolution policies and implementation process
* Create rebate & discount policies based on industry practices & revenue goals
* Drive operational optimisation, including resource allocation across teams, measuring progress against sales goals, implementing industry classification
* Set-up operational processes for smooth pay-out calculations and conduct quality checks
* Set up credit line and revision of credit policies
* 12+ years of experience in revenue operations, sales operations, or sales strategy
* 4+ years of people management experience
* Project management & strategic implementation experience preferred
* Passion and experience leading functional initiatives, with proven track record in taking projects from opportunity to execution and results
* Strong written and verbal communication skills, with a track record of presenting to senior management.
* Experience working within high-growth, technology / advertising industries would be highly beneficial.
* Experience in optimising sales process and performance
TikTok is committed to creating an inclusive space where employees are valued
for their skills, experiences, and unique perspectives. Our platform connects
people from across the globe and so does our workplace. At TikTok, our mission
is to inspire creativity and bring joy. To achieve that goal, we are committed
to celebrating our diverse voices and to creating an environment that reflects
the many communities we reach. We believe individuals shouldn't be
disadvantaged because of their background or identity, but instead should be
considered based on their strengths and experience. We are passionate about
this and hope you are too.