Loss Prevention Officer

Posting Date May ‎21, ‎2022
Job Number ‎22082005
Job Category Loss Prevention & Security
Location Marriott Hotel Al Jaddaf Dubai, Al Jaddaf AreaOud Metha Road,
Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

POSITION SUMMARY

Conduct investigations and gather evidence related to theft/fraud or lost
items, noise complaints, assault complaints, food poisoning complaints, and
other guest complaints and incidents. Conduct interviews with relevant parties
in order to obtain statements and information related to incidents. Assist
with and notify manager/supervisor, local police, or other appropriate
individuals in the event of accidents, attacks, or other incidents. Complete
incident reports to document all Security/Loss Prevention related incidents
such as theft, accidents, physical hazards, and fire alarms. Handle business
interruptions and complaints, such as suspicious individuals, civil
disturbances or demonstrations, noise complaints, intoxicated individuals,
etc. Escort any unwelcome persons from the property without interrupting the
orderly flow of property operation. Defuse guest or employee
disturbances/altercations, including summoning appropriate authorities if
necessary, and documenting incident.

Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manage. Maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests' service needs. Speak with others using clear and professional
language; prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Enter
and locate work-related information using computers and/or point of sale
systems. In addition, some states may have additional licensing/registration
requirements to be considered for this position. Read and visually verify
information in a variety of formats (e.g., small print). Visually inspect
tools, equipment, or machines (e.g., to identify defects). Enter and locate
work-related information using computers and/or point of sale systems. Move at
a speed required to respond to work situations (e.g., run, walk, jog). Stand,
sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎50
pounds without assistance and objects weighing in excess of ‎75 pounds with
assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.