At Fitch, we have an open culture where employees are able to exchange ideas
and perspectives, throughout the organization, irrespective of their
seniority. Your voice will be heard allowing you to have a real impact. We
embrace diversity and appreciate authenticity encouraging an environment where
employees can be their true selves. Our inclusive and progressive approach
helps us to keep a balanced perspective. Fitch is also committed to supporting
its employees by advancing conversations around diversity, equity and
inclusion. Fitch's Employee Resource Groups (ERGs) have been established by
employees who have joined together as a workplace community based on similar
backgrounds or life experiences. Fitch's ERGs are available to connect
employees with others within the organization to offer professional and
personal support.

With our expertise, we are not only creating data and information, but also
producing timely insights from every angle to influence decision making in
this ever changing and highly competitive market. We have a relentless hunger
to innovate and unlock the power of human insights and to drive value for our
customers. There has never been a better time to make an impact and we invite
you to join us on this journey.

Fitch Learning partners with clients to deepen knowledge, develop skills and
enhance conduct, delivering positive business outcomes. We have centers in
established financial hubs including London, New York, Singapore, Dubai and
Hong Kong. We are committed to understanding complex client needs across fast
paced financial markets, globally. Our learning solutions encompass expert
faculty, e-learning, coaching and blended candidate assessments, improving
individual contribution and collective business performance.

Planning Coordinator
Dubai, United Arab Emirates

Company Brief
Fitch Learning is a leader in financial services training. With unrivalled
breadth and depth of training, the company delivers learning solutions for
apprentices and graduates, to those with ‎10+ years' experience in Financial
Services. A truly global company we have offices in New York, Chicago, London,
Singapore, Hong Kong and Dubai, providing services to many of the world's top
banks and financial institutions.

Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings
and Fitch Solutions. Agile and fast paced we are able to tailor our solutions
to a wide range of Financial Services clients with operations in more than ‎30
countries.

We're looking for individuals with drive, flexibility and passion to help us
deliver a world-class service to our clients. In return, Fitch Learning offers
a fast-paced, start-up like environment with considerable financial backing
and stability that you associate with a larger corporate. It's a place where
you can really make a difference and progress in your career.

Role Purpose
The Planning Co-Ordinator is an important and central role within the team
working with a wide range of stakeholders, the Planning Co-Ordinator's tasks
include:

Planning and scheduling training courses, ensuring the effective utilization
of both our full-time faculty and associate trainers. Updating and maintaining
data in Planning systems and production of MI (management information) and KPI
reporting. Processing purchase orders and invoices.

Role Responsibilities
You will be responsible for:
* Identifying available training resource and allocating to thousands of training days a year, ensuring effective resource utilization and consideration of trainer evaluation scores
* Enter and update schedules in the Planning system to accurately reflect planned activity
* Manage requests for holidays and other non-teaching activity to ensure that there are no clashes that will affect business requirements and updating the relevant records
* Attend Resource Planning meetings to help identify and resolve any resource conflicts
* Update process documentation and recommend changes and improvements to increase efficiency and productivity
* Process purchase order requests and invoices following the relevant policies and processes
* Produce accurate and timely management information reporting and monitor key performance metrics
* Support other members of the global Planning team and be an advocate of global planning processes

Role Requirements

Essential
* Previous experience of resource planning and scheduling in a dynamic and fast-paced environment
* Detail orientated and ability to work with a high degree of accuracy in time-limited situations
* Demonstrable experience of developing and managing good relationships with third-parties and stakeholders with good understanding on how to resolve issues and conflicts
* Excellent time management and communication skills
* Previous experience of using Microsoft Excel to produce reporting and data analysis

Desirable
* Previous experience of using Workforce Management Software
* Experience of creating process documentation and workflows
* Knowledge of resource and capacity planning models

Required Characteristics:
* Analytical and process driven approach with flexibility to manage changing requirements
* Capable of producing high quality consistent work within limited timeframes
* Confident and able to work autonomously and with a team
* Flexible and adaptable with strong communication skills

Performance metrics:
* Effective utilisation of resource and quality, illustrated via regular reporting and data
* Accuracy and timeliness of information provided to third-parties and stakeholders
* Completeness and accuracy of data held in Planning systems
* Timeliness of work completion and adherence to process
* Stakeholder feedback

Key Contacts:
* Faculty and Associate Trainers
* Customer Relationship Managers
* Program and Client Service Managers
* Content and Recordings Team
* Product owners
* Various stakeholders

Fitch Group is a global leader in financial information services with
operations in more than ‎30 countries. Wholly owned by the Hearst Corporation,
we are comprised of three main businesses: Fitch Ratings | Fitch Solutions |
Fitch Learning.
For more information please visit our websites: www.fitchratings.com |
www.fitchsolutions.com | www.fitchlearning.com
Fitch is committed to providing global securities markets with objective,
timely, independent and forward-looking credit opinions. To protect Fitch's
credibility and reputation, our employees must take every precaution to avoid
conflicts of interests or any appearance of a conflict of interest. Should you
be successful in the recruitment process at Fitch Ratings you will be asked to
declare any securities holdings and other potential conflicts prior to
commencing employment. If you, or your immediate family, have any holdings
that may conflict with your work responsibilities, you may be asked to divest
yourself of them before beginning work.
Fitch is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability, protected veteran status, sexual orientation,
gender expression, gender identity or any other characteristic protected by
law.
UNITED STATES ONLY : As part of its continued efforts to maintain a safe
workplace for employees, Fitch requires that all employees who receive a
written offer of employment on or after October ‎4, ‎2021 be fully vaccinated
(as defined by the CDC) against the coronavirus by the first day of employment
as a condition of employment, to the extent permitted by applicable law. Fitch
will consider requests for reasonable accommodations due to medical and/or
religious reasons on an individual basis in accordance with applicable legal
requirements.

LI-AC2