Travel Consultant

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Job Purpose: Job Purpose The jobholder is a front-line staff member and a part
of a ‎24/‎7 team who has to provide clients and potential clients superior and a
consistent quality of travel services. To sell Airline tickets, travel related
products and give travel related information. Proactively service our
customers via various channels (retail, phone, WhatsApp, email), supporting
them with queries, amendments, pro-active disruption management and travel
bookings. Convert maximum number of enquiries into sales through efficient and
friendly customer service. Job Accountabilities - Provide the highest standard
of customer service to all clients whether Retail, Government or Corporate,
using all tools that are made available. Attend all customer queries in a
timely and appropriate manner. - Build valuable relationships with your
customers & suppliers, ensuring your tone of voice, language and contact are
in line with our brand guidelines and ensure a positive result for our
clients. - Offer products, services, and loyalty programmes that are
contracted by dnata Travel and offer Information on destination and product to
all customers to ensure that it meets their travel requirements. - Maximise
the sales/consultation opportunity to cross sell/upsell any relevant auxiliary
product to maximize revenue. Drive additional ancillary revenue through the
sale of tours, excursions, and activities. - Inform customers about mandatory
requirements covering their journey such as passport, visa, health, and
insurance requirements as well as other details such as check-in place and
time. - Maintain excellent working relationships with clients to update them
on new products and services while at the same time work towards constantly
improving working relationships. - Listen to our customers carefully,
understanding their exact needs and requirements, wow them through our
surprise and delight service. Put things right when things go wrong, ensuring
that our customers leave with only a positive experience of us. - Ensure that
all forms of contact are handled quickly and with a friendly can-do attitude,
whist achieving and exceeding service & sales performance targets against key
performance indicators. - Adhere to all the set standards of our customer
feedback program, and any internal audit standards to ensure that we comply
with the expected benchmark defined by the customer audit team.
Qualifications & Experience: Experience: Commercial/Sales.
Reservations/Ticketing ‎1+Year Experience in
commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service
Knowledge/Skills: - Someone who really understands the importance of
exceptional customer experiences and exceeding our customers’ expectations. -
A confident communicator with proven persuasive and influencing skills. -
Thrives on a busy service and sales environment and self-motivated to achieve
performance & business targets. - Positive attitude and enjoys working as part
of a team. - A flexible approach with the ability to adapt to different
people, customers, challenges, and ways of working. - Someone who wants to
keep developing and able to take accountability for their own learning. -
Ability to really listen to the customer, quickly identify their needs and
think ahead to anticipate them. - Excellent attention to detail and
understands the impact of errors on the business and customer. - IT literate
and quick to learn. - Flexibility to work shifts, including evenings,
weekends, and public holidays. Languages: Arabic Leadership Role: No Safety
Sensitive Role: No

ملخص الوظيفة

  • المُعلن : The Emirates Group
  • تاريخ الإعلان : 11/06/2021
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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