Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm
Jumeirah Island in Dubai. The hotel features ‎391 guest rooms and suites with
dedicated Fairmont Gold rooms and lounge. A total of ‎11 food and beverage
outlets on property offer international dining options including Michelin
Guide recommended ‎2022 and ‎2023 Little Miss India, Frevo - Brazilian Churrasco
experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen,
The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an
expansive pool and beach area with a health club, Willow Stream Spa and the
Fairmont Falcons Kids ' Club.

Job Description
* To ensure efficient set-up and planning according to the Banquet Events Order.
* To comply with all policies and procedures including FOCUS
* To assign responsibilities to subordinates and to check their performance periodically.
* To liaise with the Kitchen and Beverage department enquiries on food, beverage and service.
* To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
* To ensure that the Banquet is kept clean and organized, both at the front as well as the back of house.
* To liaise and organize with housekeeping and stewarding department that the established cleaning schedules are strictly adhered to.
* To issue repair and maintenance work orders to ensure the proper maintenance of the Banquets.
* To maintain a high standard of personal appearance and hygiene at all times.
* Communicate to the guest and provide assistance with their queries.
* Work as a team to get all the job tasks completed in any given time.
* Observes guests and ensure their satisfaction with the food and service.
* Promptly respond to the guest with any additional request.
* Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
* Maintaining proper dining experience, delivering items, fulfilling guest needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
* Understands and can communicate products and services available at the resort.
* Must have some familiarity with basic cooking knowledge.
* Other tasks that are assigned

Qualifications
* ‎1-‎2 years banquet and event management experience
* Guest experience centric
* Strong beverage/wine knowledge
* Excellent communication skills in English, both written and verbal
* Trustworthy with attention to detail and high levels of accuracy in their work
* Pro-active and energetic with a positive 'can do' attitude
* Ability to multi-task with prioritization skills
* Knowledge of the products/items selling in the outlet
* Proficient in the use of Micros

Additional Information

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
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