WAITER

Summary
Main Duties and responsibilities
Customer Service
* To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
* To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
* To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Operational
* To be familiar with all food and beverage items on the outlet menu.
* To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
* To take food and beverage orders from guests, upselling wherever possible.
* To utilize the outlet point-of-sales system as prescribed
* To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
* To serve food and beverages according to the standards established.
* To clear tables and removes dirty dishes to the dish area.
* To complete opening and closing duties as assigned.
* To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
* To follow presentation guidelines as established by the Food & Beverage Manager.
* To maintain the assigned station / section in a clean and orderly manner at all times.
* To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
* To make sure that all Touches of Hyatt and the Food and Beverage Top ‎20 are implemented.
* To work in a supportive and flexible manner with other employees and other departments, in a spirit of "We work through Teams".
* To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
Other Duties
* To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
* To maintain good working relationships with colleagues and all other departments.
* To have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
* To respond to any changes in the department as dictated by the needs of the hotel.
* To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
To attend training sessions and meetings as and when required
Qualifications
* Has at least a Diploma in Hospitality management or other relevant fields.
* Has minimum of ‎1 year of solid experience as a Waiter/Waitress.
* Has strong Food & Beverage knowledge, excellent customer service and good communication skills.
* Has English communication in both written and spoken.
* Has passion for hospitality and has energetic personality.