Agent, Communications
(9171)
At One&Only, we exist to create joy for our guests through anticipation,
creativity, precision, empathy and warmth. We tailor every aspect of our
guests' stay to bring their dreams and desires to life. With an atmosphere
that's chic but wonderfully unstuffy™, and a team who are meticulous but warm,
we seek to exceed our guests' expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai -
One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for
entertainment, and a haven for inner-city wellness, this new Dubai resort will
be more than a trailblazing icon of the skyline, and it will be an utterly
unrivalled urban oasis. With abundant knowledge and generosity, we anticipate
our guest's every need and surpass expectations. Whether we are designing the
perfect family day out or arranging a romantic private dinner, we approach
everything with imagination to spark a sense of playfulness, discovery and
adventure. This is not simply our job, it's our passion.
About Job
The agent of the connectivity center is responsible for answering incoming
calls, directing calls to the appropriate departments or guest rooms, and
providing information and assistance to hotel guests. The role requires
excellent communication and customer service skills and a genuine desire to
serve and assist guests. They are expected to have an excellent service
attitude, sense of urgency, be organized, diligent, dynamic, always
presentable and work well under pressure. They will be responsible for
creating joy for guests through anticipation, creativity, precision, empathy,
warmth, tailoring every aspect of their stay to exceed their expectations.
About You
A perfect candidate should have High School completed; University Degree is a
plus. Exceptional communication and interpersonal skills. 1 year of experience
in guest services or a similar role in a luxury hotel. Guest drive, team
player, flawless communicator, passionate, well organized, details oriented.
Excellent problem-solving and decision-making abilities. Ability to work in a
fast-paced environment and handle multiple tasks simultaneously Fluent in
English, both written and oral. Knowledge of other languages is an advantage.
Our brand is expanding faster than ever before. We are investing in the growth
of our company, and that means we are committed to investing in you. Join a
team that is open-hearted, intuitive, generous, and spontaneous in spirit. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.
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