Agents, Front Office

Agents, Front Office
(‎9142)

At One&Only, we exist to create joy for our guests through anticipation,
creativity, precision, empathy and warmth. We tailor every aspect of our
guests' stay to bring their dreams and desires to life. With an atmosphere
that's chic but wonderfully unstuffy™, and a team who are meticulous but warm,
we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai -
One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for
entertainment, and a haven for inner-city wellness, this new Dubai resort will
be more than a trailblazing icon of the skyline, and it will be an utterly
unrivalled urban oasis. With abundant knowledge and generosity, we anticipate
our guest's every need and surpass expectations. Whether we are designing the
perfect family day out or arranging a romantic private dinner, we approach
everything with imagination to spark a sense of playfulness, discovery and
adventure. This is not simply our job, it's our passion.

About Job

The Front Office Agent at One&Only One Za'abeel will contribute to creating
joy and memorable moments for guests through anticipation, creativity,
precision, empathy, and warmth, tailoring every aspect of their stay to exceed
their expectations. They welcome guests, handle inquiries and departures, and
respond promptly to guest needs. They handle payments, maintain accurate
records, coordinate with other departments, and ensure compliance with
policies and standards. They must aim by serving from the heart, caring for
guests and colleagues, maintaining a high standard of service.

About You

Ideal candidate should have a high school diploma or equivalent; bachelor's
degree in hospitality management, business administration, or a related field.
‎1 year of experience in a front office or guest services role, preferably in a
luxury hotel. Strong leadership and organizational skills, with the ability to
effectively manage a team and prioritize tasks. Excellent communication and
interpersonal skills, with the ability to interact with Guests and staff at
all levels. Excellent organizational skills, with the ability to manage
multiple priorities and meet deadlines. Proficiency in Opera PMS. Proficiency
in English (oral and written), additional language would be a plus. Knowledge
of hotel reservation systems, cash handling procedures, and Microsoft Office
applications. Ability to work flexible hours, including weekends and holidays.

Our brand is expanding faster than ever before. We are investing in the growth
of our company, and that means we are committed to investing in you. Join a
team that is open-hearted, intuitive, generous, and spontaneous in spirit. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.