Job Purpose
Job Requirements
Education/Certification and Continued Education
Years of Experience
Essential Roles and Responsibilities
Functional Roles and Responsibilities
Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
Take and process customer's orders in an accurate and timely manner.
Follow sequence of service standards as per brand guidelines.
Understand and anticipate customer needs, being attentive but not intrusive.
Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.
Maintain cleanliness and hygiene standards.
Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.
Ensure all administration is completed accurately and in a timely manner, including customer database cards
Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
Carry out additional tasks as instructed by management.
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Explore our very big world We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important…