Overview
Tiffany & Co. the name instills images of Beauty, Romance and the iconic Blue
Box. It is a Symbol of Excellence. For 186 years, Tiffany has created a legacy
of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of
celebrated artists, historic milestones and magnificent jewelry creates the
foundation from which our employees build upon each day.
As our organization continues to grow within the LVMH group, we now have an
exciting opportunity for an experienced individual to join our Dubai retail
store as a Client Advisor on part time basis.
Responsibilities
* Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client's experience extraordinary.
* Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
* Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan.
* Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
Sales
* Deepen the relationship with our clients to drive lifetime loyalty and spend.
* Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
* Capture client data. Cultivate new and existing client relationships.
* Deliver a significant portion of sales through repeat client business.
* Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
Service
* Elevate in store experience by consistently delivering memorable moments to every client.
* Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
* Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
* Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
Qualifications
* Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
* Proven track record in achieving sales results.
* Flexibility to work non-traditional hours, including weekends and holidays.
* Ability to work with a diverse client base.
* Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
Preferred Qualifications
* A college/university degree.
* Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
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