B&F Intern - Liv

Job Number ‎23220028
Job Category Management Development Programs/Interns
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates,
United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Purpose of Role:

Guarantee customer satisfaction in line with the service model and the
excellent quality standard of the venue by offering a quality service that is
mindful, timely, with great care for details and customized, in a simple and
pleasant atmosphere.

Contribute to the venue's success by fulfilling one's own responsibilities and
acknowledging the contribution of others; interacting actively with co-workers
from other sectors (Reception - Kitchen - Bar) with the aim of improving team
work, paying care to image detail (one's own and the venue's), fully
respecting the national health and safety guidelines.

Contribute to the venue's profitability, maximizing takings and paying the
maximum attention to the company's equipment.

Key Responsibilities:

‎60% of Time Spent

• Guaranteeing the preparation of the Dining Room


• Contributing to the tidying up and cleaning of the Restaurant


• Guaranteeing the mise en place of the tables of the assigned section


• Verifying bookings for the assigned section and possible special requests


• Guaranteeing the proper welcome and the presentation of the menu


• Welcoming customers as soon as they are led inside by the reception


• Presenting the menu , NOTIFY THE NOT AVAILABLE ITEMS ON THE MENU


• Handling the orders in the operative system


• Guaranteeing the proper service


• Providing and Monitoring table service


• Taking care of issuing the bill


• Guaranteeing proper salutations when customers leave


• Guaranteeing the preparation of the table for new customer

‎20% of Time Spent
* Guaranteeing the closing operations
* Arranging the cleaning and tidying up of the Dining Room
* Guaranteeing closing operations of the relevant cash desk
* Notify any lack of equipment and service material

‎20% of Time Spent

• Respecting local health regulations


• Guaranteeing the respect of health standards


• Respecting behaviour guidelines


• Respecting the weekly planning


• Being present at one's workplace at any time


• Respecting contract provisions, regulations and health and safety provisions


• Ensuring continuous information on service to the Talent Coach

Compliance
* Full compliance with Marriott policies and procedures.
* Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.

Profile required:

Education
* High school or equivalent education required
* College diploma/degree preferred

Experience

Working with others

• W Look: appear confident, well-groomed.


• W Personality: warm, welcoming, smiling and pleasant


• Never say no attitude


• Exceed customer expectations


• Communicate with others


• Demonstrate team spirit and cooperation


• Act with professionalism & integrity


• Verbal and listening skills

Taking responsibility
* Take ownership
* Learn, develop and adapt to change

• Work independently


• Manage Time


• Attend to detail


• Initiative

Delivering results
* Commit to quality
* Follow policies and procedures
* Follow direction
* Multitask
* Flexibility

Technical / functional competencies

Other skills (Language)

• Fluency in English mandatory


• Good communication skills, both verbal and written


• Second language preferred

Grooming
All talent members must maintain a neat, clean and well-groomed appearance.
Specific W standards are to be met. Styling should be in line with W wardrobe

W Hotels ' mission is to Ignite Curiosity, Expand Worlds. We are a place to
experience life. We're here to open doors and open minds. We are constantly
inspired by new faces and new experiences. A tuned-in, up-for-anything spirit
is at our core and has made us renowned for reinventing the norms of luxury
around the globe. Whatever/Whenever is our culture and service philosophy that
brings our guests' passions to life. If you are original, innovative, and
always looking towards the future of what's possible, welcome to W Hotels. In
joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.