About the role
We are recruiting for an Airport Services Agent based in Dubai, United Arab
Emirates.
In this role you will deliver excellent service at the airport, helping create
a stress-free environment for customers travelling with Qatar Airways. You
will ensure passengers receive total quality service and adhere to the safety
policy and security standards of the company.
Role Accountabilities:
* Delivering the highest level of Customer Service at all customer touch points.
* Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge, etc.
* Supervising service partners' activities for the smooth acceptance of passengers.
* Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
* Checking entry requirements (visas, residence permits) are met.
* Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround.
* Performing pre- and post-flight administration duties.
* Handling baggage claims.
* Ensuring compliance with QR Safety and Security requirements.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to
your potential and the impact you can make. You'll find infinite opportunities
to grow and work on the biggest, most rewarding challenges that will build
your skills and experience. You have the chance to be a part of our future,
and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what's never been done before. Together,
everything is possible.
Qualifications
To be successful in this role you will need.
* Minimum Bachelors degree education level.
* Experience in aviation industry in passenger handling activities.
* Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
* GDS knowledge is a must.
* Ability to work shifts, including weekends, is essential.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12
different businesses coming together as one. We've grown fast, broken records
and set trends that others follow. We don't slow down by the fear of failure.
Instead, we dare to achieve what's never been done before. So whether you're
creating a unique experience for our customers or innovating behind the
scenes, every person contributes to our proud story. A story of spectacular
growth and determination. Now is the time to bring your best ideas and passion
to a place where your ambition will know no boundaries, and be part of a truly
global community.
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