Position: Events & Catering intern (Internship #537267)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
* Ensures all requests are handled in the time frame set by the company.
* Updates all activities related to company account management in the system and adheres to MOHG standards.
* Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities.
* Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Conference and Events
* Prepares all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
* Mobilises at all opportunities to cross sell the brand worldwide.
* Constantly monitors the market and the competition and reports on threats and opportunities.
* Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
* Services our customers in order to grow share of the account.
* Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
* Sets a positive example.
* Handles guest complaints and disputes.
* Ensures an excellent working relationship with all colleagues within the hotel.
* Effectively communicating with all other hotel departments, especially Reservations, Front Office, Sales, Culinary team and Banquet operation.
* Utilizes all available on the job training tools for colleagues.
* Establishes and maintains files, data base of all accounts and assists the Director of Conference and Events in maintaining the account management system.
* Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
* Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly
Advertised: 13 Nov 2023 Arabian Standard Time
Applications close: 01 Jan 2024 Arabian Standard Time
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