Waiter/Waitress - FIVE JVC

Job Description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World 's Hottest Luxury Hotel
Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star'
Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and
Organisational Skills. As an Astute Creative and Critical Thinker, you can
Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment.
Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks
Proactively with Precision and Finesse. A 'Can-Do!' Attitude Coupled with An
Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with
other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at
FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a
Waiter/Waitress will Empower you to deliver Exceptional Experiences across our
award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential
in a Buzzing Environment that will take your Career to New Heights!

What We 're Looking For

• Previous experience of ‎1-‎2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.


• Professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.


• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.


• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.


• An elevated and energetic Conversationalist, engaging Guests with lively discussions.


• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.


• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.


• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.


• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.


• 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.


• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).


• 
  

  A hands-on attitude, fuelled by a 'Can-Do!' Spirit.
  
  Key Responsibilities

  
  


• 
  

  Greets Guests upon Arrival with a Warm 'FIVE-Styled' Welcome, ensuring their Journey at FIVE is sensational.

  
  


• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, 'FIVE-Styled' Service.


• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.


• Presents menus and makes knowledgeable Recommendations based on the Guests' Preferences and the availability of ingredients.


• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.


• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.


• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling 'FIVE-Star' Guest Assistance at every touchpoint.


• Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.


• Efficiently Processes Billing and Payments while adhering to FIVE's industry-leading Control Procedures.


• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.


• Assists in the lavish Table Setup and helps maintain the Dining Destination's overall Cleanliness and Atmosphere.


• Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.


• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.


• Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.


• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.


• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.


• Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE's delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.


• Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE's award-winning initiatives.
  
  The Team

'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to
Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe
at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that
keeps them Coming Back for More. If you Dream of being surrounded by Like-
Minded Individuals who share your Passion for Delivering Unforgettable Moments
that last a Lifetime - then Look No Further and Unleash your Next-Level
Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-
based Destinations being the first and only Hotels in the UAE to obtain the
International Renewable Energy Certificates (I-REC) for achieving ‎100%
renewable electricity for ‎2022. The company's Science-Meets-Styled
'Sustainable Indulgence' Ethos has led to a completely LEED Platinum-certified
operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah
Village are also ‎3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only
LEED Platinum hotel in Switzerland, achieved an impressive ‎84 Points under
LEED v4's BD+C and ID+C rating system, making it one of just five hotels
worldwide to receive Platinum Certification. FIVE illustrates its Commitment
to making 'Sustainability without Compromise on Luxury Living' central to its
Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over ‎70 nationalities across its over ‎1500
'FIVERs'. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on
disability, race, age, sex, gender, sexual orientation, ethnicity, religion or
belief, nationality, marital status, or any other basis protected under
national or local laws. Ranked 10th on the Great Workplaces in the UAE ‎2023
list of Large Organisations, the FIVE Tribe is more than a group of people
working together - it is a Family bonded by common Values and Goals,
Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and
Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome
of Glamour and Experiential Luxury, and currently consists of FIVE Palm
Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our
Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and
offers Unbeatable Next-Level Experiences at FIVE 's award-winning Hotels,
Dining Concepts, and ‎360-Degree Immersive Nightlife Venues. As part of the
Accomplished FIVE Tribe, you will be part of a group of High Achievers who
Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

Department Name
Food & Beverage Service
Industry
Hospitality
Work Experience
‎1 - ‎3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500