Personal Shopping Coordinator - Elite, Dubai Mall

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you'll be doing
At Chalhoub we express the exceptional! As a Personal Shopping Coordinator,
you will be responsible for developing client engagement solutions designed to
elevate our client experience and improve our commercial results.
* Managing schedules, assisting with client communications, and overseeing administrative tasks.
* Facilitating and coordinating the activities of personal shoppers to ensure clients receive top-notch service.
* Assist the Personal shoppers with Creating style & mood boards for clients based on occasions, preferences, and budget
* Coordinate logistics for shopping trips, including transportation and boutique reservations.
* Maintain accurate and up-to-date records of client information, preferences, and appointment history.
* Stay updated on fashion trends and product knowledge.
* Respond promptly to client inquiries via phone, email, or in-person to provide information and address questions or concerns.
* Support in monitoring inventory levels and communicate with the Personal Shoppers to ensure products are readily available for client appointments.
* Assist with general administrative duties, such as data entry, document management, and filing.
* Maintain a clean and organized workspace within the lounge.
* Collect feedback from clients about their experiences and share it with the lounge management and Personal Shoppers for continuous improvement.
What you'll need to succeed
* Strong English communication skills. Arabic would be an added benefit for this role
* Experience within customer facing role
* Passion for Styling and Fashion
* Currently based in the UAE
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
Perspectives to truly Inspire, Exhilarate and Delight our customers. At
Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender, age,
race, religion, national origin or disability status.