ExecuJet delivers excellence in a comprehensive range of business aviation
services tailored to our clients and partners. We are dedicated to safety and
strive for creating a fulfilling workplace through cultivating genuine, open,
and engaging relationships with passionate colleagues.
ExecuJet Middle East is currently seeking a Head of Hospitality to fill a
vacancy within our Fixed Based Operation (FBO). Responsible for the guest
experience through our two Dubai Facilities.
Key Responsibilities:
* Overall responsibility for the guest experience through ExecuJet's two Dubai facilities.
* Lead the development of a new service design concept centered around delivering exceptional guest experiences.
* Develop and implement a process driven customer experience program for all roles within the front of house team.
* Plan, coordinate, control resourcing model to always ensure a consistently high level of service delivery.
* Responsible for managing F&B budget, ensuring that costs are controlled and stock is accounted for.
* Interview, select and train new members of the front of house team.
* Build strong and lasting relationships with clients, ensuring that customer retention KPIs are met.
* Develop and implement an engaging child activity and gift program for guests travelling with children.
* Inspire and motivate and mentor front of house team to deliver a highly personalized service.
* Ensure that front of house staff follow correct procedures and that ExecuJet grooming standards are followed across the department.
* Compile and maintain guest profiles ensuring that all staff actively gather information on client preferences that can be used to personalize services.
* Personally coordinate and facilitate all high profile VVIP / Head of State visits.
* Drive a culture of innovation and excellence.
* Be willing to travel overseas for client visits.
Requirements:
* 5+ years in Management role in luxury hospitality sector.
* F&B, Front of House, Rooms and/or Guest Relations experience essential.
* Experience in hotel setup / launch.
* Track record of developing staff training programs as well as conducting training.
* Resilient and ambitious with excellent leadership skills.
* Experience in dealing with VIP guests/passengers.
* Must hold UAE Driving license.
* Fluency in written and spoken English. Additional Languages Advantageous (Arabic, Russian or French).
Personal Characteristics:
* Professional
* Trustworthy
* Ability to multi-task in a fast-paced work environment
* Team player
* Able to demonstrate your ability & experience in providing high quality service
* Strong people management experience
* Passionate about customer service, presentation & cleanliness
* KPI and target driven
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