F&B Attendant - voco Dubai

At voco®, we've created a new hotel brand that gives people a different
choice. Hotels to count on but different enough to be fun. Unstuffy hotels,
where people feel comfortable to relax, and just get on with relaxing. Our new
family of hotels are connected by their own sense of style and individual
character - and that's something we make the most of. Finding the perfect mix
of reliability and new experiences. Because we believe that when you respect
individuality life gets interesting.
At the heart of every great stay is a great host. We think the trick to
hosting is to take the time to understand what your guests need, and want. So,
before they arrive, we find out more about them and how we can make their stay
better. Whilst they are with us, we give tempting recommendations of our
favourite drinks or food, or tips for local experiences that they won 't find
in any guidebook.
Your day to day
* To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
* To take a hands-on approach in the operation of the outlet.
* To ensure that the par stocks and FIFO system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
* To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
* To attend daily briefings with the hosts on preparation, service and menu.
* To liaise with the supporting departments on daily operation and quality.
* To establish a rapport with guests maintaining good relationships.
* To report "lost and found" items.
* To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
* To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
* To issue repair and maintenance job orders to ensure proper maintenance of the outlet.
* To ensure that all associates provide courteous and professional service at all times.
* To assist in the team building of an efficient team of associates by taking an active interest in their welfare, safety and development.
* To carry out any other reasonable duties and responsibilities as assigned.
* To report for duty punctually wearing the correct uniform and Mascots pin at all times.
* To provide courteous and professional service at all times.
* To have a complete understanding of and adhere to the Hotel's Policy relating to Fire, Hygiene, Health and Safety.
* To maintain a high standard of personal appearance and hygiene at all times.
* To have a complete understanding of the hotel's associate handbook and adhere to the regulation contained within.
* To attend all training sessions/ programs that are requested by the Hotel's Management.
* Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
* To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
* To ensure cleans and re-stocks service station.
* To be knowledgeable of all the equipment in the outlet, the proper handling and usage.
* Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel.
* Assist the Captain in the monthly and daily operating equipment inventory.
* Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the superior.
* Attends pre-meal briefing and de-briefing daily and monthly F&B host Meeting.
* Attends all meetings and training sessions organized by the Hotel Management for the host.
What we need from you
At voco ® Dubai, we look for hosts who are Reliably different and contribute
in the success of bringing our brand to life!
* High School Diploma or equivalent. Experience may be preferred, especially if serving beverages in a fine dining establishment.
* Ability to walk, stand, and carry heavy trays.
* A friendly, attentive attitude and excellent English Knowledge of beverages and food.
* A passion for providing customers with high-quality service.
* Willingness to work at peak hours, which may include evenings, holidays, and weekends.
What we offer
We 'll reward all your hard work with a great salary and benefits - in
addition to career development, employee room discounts and great work
culture.

Join us and you'll become part of the global IHG family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care, that you notice the little things that make a difference to guests as
well as always looking for ways to improve -visit www.http://careers.ihg.com
to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG's new upscale brand. We call
our Hotels voco® - It means 'to invite' and 'call together' originating from
Latin and representing our thoughtful, unstuffy and charming nature. Guests
tell us that voco® is fun without being vanilla, trendy without being
alienating and premium, without being stuffy. This unique and playful
attitude, combined with a consistent level of quality, sits at the heart of
our brand here at voco® Dubai Whatever we're up to, at every instance, there
are brand values and service behaviours that guide us... Brand values: Always
dependable, Respect individuality & Be distinctive. Service values: Count on
us to; Be natural & Make every stay special. Drawing on IHG's years of
experience in delivering True Hospitality, voco® Hotels gives people a
different choice. Hotels that are reliable enough to depend on, but different
enough to be fun. Our new family of hotels is connected by their individual
characters, that make memorable travel dependable with unstuffy hotels, where
people feel comfortable to relax, and just get on with relaxing. The moment a
guest steps into one of our hotels, they walk into a genuinely memorable
experience. The world's first voco® hotel opened in November ‎2018 in Gold
Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco®
Dubai is a location like no other with a premium ambience in the heart of
Dubai and laid back yet attentive service from the friendly hosts. It's
location on the vibrant Shiekh Zayed Road is also connecting it to many day
time and no delights of the city, moments from shopping, dining and
entertainment experiences.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are
different enough to be fun. Unstuffy hotels, where people feel comfortable to
relax, and just get on with relaxing. Hotels that are built on sustainability
where we look after the planet with the same care as we look after our guests
and colleagues. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.