Job Purpose:
To attend to customer tables and to maximise sales by providing exceptional
customer service, in a
professional and efficient manner, to all guests to ensure customer
satisfaction
Functional Responsibilities:
* Ensure all guests receive positive and professional service to the highest standards to exceed the
customer's expectations.
* Take and process customer's orders in an accurate and timely manner.
* Follow sequence of service standards as per brand guidelines.
* Understand and anticipate customer needs, being attentive but not intrusive.
* Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.
* Ensure food quality and consistency is delivered at all times to Brand guidelines and Company
standards.
* Manage the set up and close down of tables within section. Ensure tables are turned around and
ready with minimal delay.
* Maintain cleanliness and hygiene standards.
* Work within operational standards to ensure food and beverage preparation process remain within
Company and Municipality guidelines.
* Ensure all administration is completed accurately and in a timely manner, including customer
database cards
* Receive cash or payment in any authorized modes from customers. Issue receipts against purchases
and reconcile receipts with sales figures.
* Carry out additional tasks as instructed by management.
Key Performance Indicators (KPIs)
* Cost control /Waste reduction
* Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
* Timely completion/achievement of assigned work/targets
* Customer satisfaction/feedback (internal/external)
Education
* Certification in Food and Beverage/ Catering would be an advantage
Experience:
* 2 years of relevant experience in the catering industry
Functional Skills:
* Able to communicate in English (verbal, reading and writing).
* Interest and enthusiasm for the hospitality industry
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