Position
Mission:
Efficiently assists the Boutique Manager to develop and optimize the
boutique's performance and profitability through:
1. Business Development
2. Team Motivation
3. Boutique Operations Excellence
4. Clienteling
Act as an Ambassador of the Maison inside and outside the boutique: naturally
embodies the BVLGARI credo.
Main responsibilities:
BUSINESS DEVELOPMENT
* Drives own sales target
* Proactive sales inside and outside the boutique
* Have knowledge/curiosity of the market and the competition
* Supports in identifying stock opportunities, trends and elaborate action plan
* Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
TEAM
* Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
* Daily briefing
* Follow ups on team's KPIS
OPERATIONS
* Organize and implement store rotations, shifts and holidays
* Leads and organizes the inventories in liaison with support function teams
* Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
* Supervises AFFS performance
* Coordinates daily customer service operations
* Ensure the coordination with Mall in regards to mall and police permits
* Supports in identifying stock opportunities and trends
* Make sure all employees adhere to company's policies and guidelines
CLIENTELING
* To deliver excellent client experience
* To elevate clients' experience within the store
* To share and gather ideas on clienteling activities
* Establish and develop relationship with existing clients and engage new customers to the brand
* Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
* Address client concerns/disputes/complains assuring the client satisfaction is restored
Profile
* Knowledge of Luxury business
* Selling Skills
* Coaching Skills
* Conversation Capability
* Store procedures and process
* CRM techniques and tools
* Store operation applications
* Customer focus
* Proactive selling
* Initiative
* Negotiation
* Business awareness
* Role competencies
JOB NUMBER ****
COUNTRY / REGION ****
CITY ****
CONTRACT TYPE ****
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