Retail Shop Executive | Waldorf Astoria Dubai Palm Jumeirah
A Retail Shop Executive provides retail services for Guests to contribute to
an overall exceptional experience in shopping as required.
What will I be doing?
As Retail Shop Executive, you will ensure guests satisfaction, to provide
services for Guests to contribute to an overall exceptional experience. A
Retail Shop Executive truly influences the first impressions of our Guests
and, therefore, are responsible for performing the following tasks to the
highest standards:
* Welcoming and assisting Guests in a timely and efficient manner
* Ensure an efficient retail shop experience for Guests, including suggesting and helping, as required
* Ensure that the Guests' shopping experience is enjoyable so that they come back
* Assist to create return business which in turn generates business
* Attend appropriate training courses, when required, and assist with the Front Office team when required
* Maintain outstanding store conditions and visual merchandising standards
* Keeping the areas clean and well organized
* Accurately describe products features and benefits
* Maintaining a fully stocked store
* Assist other departments, as necessary.
What are we looking for?
Retail Shop Executive serving Waldorf Astoria Hotels and Resorts are always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Calm, efficient, and organized with great attention to detail
* Ability to multi-task while maintaining a positive attitude when working with a Guest
* Professional manner with an emphasis on hospitality and guest service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in a Retail Shop in hospitality
* Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
* Conflict resolution experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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