Your responsibilities:
First and foremost, support the overall, daily management of operational
duties. This will mean deputizing for the Operations Manager, as and when
required: you’ll step in on their behalf where necessary.
You will be expected to prioritize and continually improve the safety at the
delivery station. You will be supervising logistics assistants, coordinators
and delivery associates to ensure that every shipment is delivered meeting and
exceeding the set operational KPIs.
You will be monitoring the coordinator and associate performance and coaching
them when needed, partnering with supporting departments to improve logistics
processes and operations, communicating with our delivery service providers to
set our expectations and raise the bar on quality on their deliverables.
You will be expected to interview candidates for associate roles.
You will be responsible for briefing and monitoring the workload of all
drivers and associates. Therefore, you’ll maintain a keen eye for detail,
ensuring that all administrative tasks are accurately and fully completed.
Moreover, you will measure and monitor overall workflows and daily metrics.
This will enable you to assist the Operations Manager with tracking, trending
and reporting on site performance, on a regular basis.
In addition to your day-to-day responsibilities, you will also help with
training and mentoring new Associates, ensuring that they are provided with
the knowledge needed to successfully carry out their tasks. Further to this,
you’ll follow-up on and resolve any process-related issues as and when
required.
You are expected to be flexible to work in different shifts and to do overtime
when needed.
Finally, together with the Operations Manager, you will sufficiently resource
your function from a personal standpoint. Resourcing, in this context, means
multiple things: call-outs for training needs, absence and performance
management, coaching and continuous monitoring of department productivity and
many more.
We are open to hiring candidates to work out of one of the following
locations:
Dubai, ARE
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