Business Analyst

Having been founded in ‎2017, we're the fastest-growing eyewear company in the
Middle East. We have a clear mission here, and that is to provide access to
quality eyewear at unmatched value by creating and curating the right designs
for the region. We believe that everyone should be able to express themselves
authentically and confidently--and we're on the way to making that happen!
Fast forward to today and we have a retail footprint of ‎55+ stores across four
countries (KSA, UAE, Bahrain and Kuwait) as well as already becoming the
largest online eyewear retailer in our space. It's been a phenomenal journey
so far, with more than ‎650 employees who embody our core values of Integrity,
Ownership, Boldness and Optimism, it's what has allowed us to scale at this
pace and culminated in us being a certified 'Great Place to Work ‎2023' across
all of our offices.
Our people are our strength, and we have a team of diverse (‎49% female, ‎31+
different nationalities), smart thinkers who are encouraged to think
creatively and empowered to turn their ideas into actions. To support this
growth, we are looking for intelligent, ambitious, and confident individuals
that can bring fresh and innovative thinking to eyewa and play a part in
driving the company forward on its truly exciting journey.
We are recruiting for Business Analyst to join our Operations department, with
a focus on optimizing customer service and improving overall customer
experience. In this role, you will be responsible for analyzing data,
identifying trends, and providing actionable insights to drive operational
excellence.

Responsibilities:
* Utilize data analytics and business intelligence tools to analyze customer data, identify patterns, and generate insights to improve customer retention and experience.
* Conduct thorough research and analysis of customer behavior, preferences, and feedback to identify pain points and propose actionable solutions.
* Collaborate with the Customer Service team to define and measure key performance indicators (KPIs) that align with business objectives and drive customer satisfaction.
* Work closely with cross-functional teams to develop and implement customer-centric initiatives and enhancements.
* Establish and maintain dashboards, reports, and metrics to monitor customer service performance, identify areas for improvement, and track progress over time.
* Collaborate with stakeholders to define and prioritize customer experience projects and initiatives, ensuring alignment with business goals and objectives.
* Stay up-to-date with industry trends, best practices, and emerging technologies related to customer experience and operations excellence.
Requirements
* Bachelor's degree in Business Administration, Analytics, or a related field. A Master's degree is preferred.
* Proven experience as a Business Analyst or similar role, ideally from a consulting background
* Strong analytical skills with expertise in data analysis, statistical modeling, and visualization tools.
* Proficiency in SQL and experience with data manipulation and analysis using SQL.
* Familiarity with business intelligence and data visualization platforms (e.g., Tableau, Power BI, or similar).
* Excellent problem-solving abilities and ability to translate data into actionable recommendations.
* Strong communication and collaboration skills to effectively work with cross-functional teams.
* Detail-oriented mindset with a focus on delivering high-quality results.
* Ability to adapt to a fast-paced and dynamic work environment.
If you are successful, what we can offer is a high learning environment, no
day is the same, challenges keep coming with the ability to grow and develop
your personal skill set working alongside some of the most talented people in
the industry. Having been certified Great Place to Work, we feel we also have
a special culture and environment that we have managed to retain even though
we have scaled at a frenetic pace. Our mission is clear, we want to help
people and do it the right way by building a healthy, sustainable business
that will become one of the most loved and well-known homegrown brands in the
region. If you think you are right for this role - please apply #Teameyewa!