Job Purpose:
Role holders provide professional secretarial service to the Group Head and
his direct reports. Scope of accountabilities will include time management,
self correspondence and acting as first point of contact in addition to other
normal secretarial functions.
Principal Accountability:
Provide professional secretarial services to department heads / branch
manager, to ensure that all matters are dealt with efficiently and
appropriately.
Draft replies and where appropriate, prepares self-correspondence under
manager 's guidance to ensure timely and appropriate responses to internal and
external customers.
Maintain and applies strict level of confidentiality in all work related
matters, to protect the bank's business interest
Prepare presentational reports as per instructions to meet internal and
external requirements.
Keeps updated about polices, procedures and practices within department / bank
to ensure consistent adherence.
Prepares effective itineraries to ensure optimum utilization of time and other
resources.
Acts as first point of contact for internal and external visitors and screen
them to ensure that only the necessary visitors are directed to the department
head
Attends to customers to solve their minor issues and direct others to the
appropriate person to ensure their issues are addressed.
Provides time management services for Department Head / branch manager to
support the effective use of time and timely fulfillment of commitments
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