Company Description
This is a new kind of hospitality, grounded in the spirit of discovery, the
fantasy of nightlife and the adventure of connection. Hyde is more than a
brand, it's a state of mind.
THE HYDE DUBAI
Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, is
the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in
close proximity to the iconic Burj Khalifa directly fronting the Business Bay
canal and promenade.
The 276-rooms, all with balconies, is a mix of gracious standard rooms and
luxurious suites with views of the Dubai Canal, the Dubai skyline and the
iconic Burj Khalifa - the tallest building in the world.
Hyde Hotel Dubai features three incredible culinary experiences including the
Mediterranean concept, Cleo Mediterraneo, contemporary Japanese from Katsuya,
hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a
coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa,
male/female salon, fitness center, a swimming pool and retail area. The
hotel's public areas, guestrooms and Cleo are designed by Ciarmoli Queda
Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by
Tristan Plessis Studio.
Job Description
The Position
To provide a consistent housekeeping service to guest rooms, balconies,
bathrooms, restaurants, public areas and circulatory areas that meets the
hotel's standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
* Cleans and maintains areas of responsibility according to set standards and procedures
* Replenish guest supplies
* Ensure guests requests are promptly and courteously met
* Report damage or malfunction in hotel rooms/areas to Supervisor
* Maintain equipment in a proper state of cleanliness and repair
* Maintain a section room report as well as a daily productivity report
* Attend daily briefings with supervisor and takes on daily assigned tasks
* Reports lost and found articles to the housekeeping office immediately
* Handle guest complaints, reporting them to Supervisor immediately
* Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
* Record room status in allocated section accurately
* Comply with hotel's health, safety and hygiene policy
* Adhere to personnel grooming and hygiene standards
* Attend meetings and training sessions as required
* Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
* Fully understands the difference in guest levels (VIPs) and Room Categories
* Must adhere to all Lost and Found procedures
* Proper follow up of HK SOPs
* Must comply with all fire evacuation procedures and first aid trainings
* Must comply with Hyde grooming standards
* To attend proper trainings and have best conduct at work
Qualifications
PERSONAL ATTRIBUTES
* Good organizational skills
* Good level of engagement with guests
* Good knowledge of Housekeeping Operations
QUALIFICATIONS
* Secondary education
* Good Housekeeping knowledge
EXPERIENCE
* Minimum 2 years experience in a similar capacity in a luxury hotel environment
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