Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the
world's largest manmade island and archipelago. This luxurious five-star hotel
with ‎391 spacious rooms, suites and villas is embellished with hand-crafted
Italian touches and offset by carefully selected amenities to complete the
atmosphere of elegance. Guests can enjoy panoramic views, a private beach,
state of the art entertainment and recreational facilities, including
specialist boutiques, a VIP movie theatre, signature and private restaurants
complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and
story offered by the hotel. At the essence of every Raffles is the delivery of
thoughtful, personal and discreet service to well-travelled guests. Raffles
Hotels & Resorts is an award-winning, luxury international hotel company with
a history dating back to ‎1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded
resorts to city hotels in key locations around the world.

Job Description

• To receive and ensure correct delivery of guests' luggage to and from rooms, airport and cars and assist all guests with inquiries and requests.


• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked


• Adhere to guest check-in and check-out procedures pertaining to baggage handling


• Welcome guests at the main entrance with the greeting appropriate to the time of day


• Assist arriving and departing guests by opening and closing car and taxi doors


• Maintain a clean and tidy entrance, drive-way and lobby


• Guide the guest to the Front Desk and wait behind the guest during the check-in


• Be familiar with hotel layour and memorize the preferred route for escorting guests


• Room the guest in accordance with hotel standards


• Be familiar with the lift workings and emergency stairs


• Provide information to guests about the hotel facilities and services


• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby


• Help other employees in department, replacing them temporarily when necessary


• Keep the baggage room clean and in order


• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff


• Use the Duty Log to document matters of importance


• Arrange transport with the Airport Concierge and coordinate luggage
  Personal Attributes


• Good English language verbal communication skills


• Ability to work cohesively with co-workers and managers as part of a team


• Ability to be attentive to guest needs, remaining calm and courteous at all times


• Ability to promote positive relations with hotel residents and patrons


• Ability to exercise good judgment with difficult guests


• Understanding and ability to work in a multi-cultural environment

Qualifications

• Secondary/High School education
  Experience


• Minimum one year's experience in hospitality or customer service related industry