Hotel Manager at InterContinental Residence & Crowne Plaza Business Bay

Do you have a passion for creating unforgettable experiences for others? If
so, we invite you to embark on a career journey like no other at
InterContinental Hotels Group (IHG®)
InterContinental Residence Business Bay & Crowne Plaza Business Bay are
nestled in the heart of Dubai's bustling business district, providing a
sanctuary of tranquility amidst the city's vibrant landmarks. Located just a
short distance from the outstanding Dubai Mall and the awe-inspiring Burj
Khalifa, both hotels strive to provide the epitome of luxury and lifestyle
filled with elegance and sophistication.
With the combination of ‎456 meticulously designed rooms, each offering
unparalleled comfort and style, guests will be immersed in a world of
grandeur. If you'd like to embrace a wider world of experiences and
opportunities, we'd like to welcome you to join the pre-opening team as Hotel
Manager and let us help you create a career journey like no other.
Your role will be included but not limited to:
* Working closely with your General Manager - while also occasionally acting up in their absence
* Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
* Establishing and implementing service recovery guidelines to ensure complete guest satisfaction
* Responding to guest complaints or concerns in a prompt and professional manner
* Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
* Oversee daily operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage departments
* Manage staff effectively to ensure high level of guest satisfaction
* Develop and implement policies and procedures to improve efficiency and quality of services
* Maintain a safe and secure environment for guests and employees
* Ensure compliance with relevant regulations, such as health and safety standards, labor laws, and licensing requirements
* Monitor and analyze financial performance of the hotel, including revenue, expenses, and profitability
* Develop and implement strategies to increase revenue and reduce costs
* Maintain and update property to ensure it is in good condition and meets guest expectations
* Build relationships with guests, suppliers, and other stakeholders to enhance the hotel's reputation and promote repeat business
Ideally, you'll have some or all the following qualifications and experience
we're looking for:
* A bachelor's degree in hospitality management, hotel management, business administration, or a related field
* Relevant work experience in the hospitality industry, including experience in management, is essential
* Excellent leadership skills, including the ability to motivate and manage staff effectively
* Strong communication skills are essential for a hotel manager to effectively communicate with staff, guests, suppliers, and other stakeholders
In return we'll give you a competitive financial and benefits package and the
chance to work with a great team of people. Most importantly, we'll give you
Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we
celebrate differences and encourage colleagues to bring their whole selves to
work. IHG Hotels & Resorts provides equal employment opportunities to
applicants and employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status, or
disability. We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and
make a difference in a collaborative environment, we are committed to
supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.