Guest Experience Expert

Job Number ‎23122368
Job Category Rooms & Guest Services Operations
Location Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai
Street ‎26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, or assisting guests with loading/unloading
vehicles and transporting luggage to and from guest rooms and/or designated
bell area, the Guest Experience Expert makes transactions feel like part of
the experience.

No matter what position you are in, there are a few things that are critical
to success - creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand, sit, or walk for an extended time; move through
narrow, confined, or elevated spaces as well as up and down stairs and/or
service ramps) and taking a hands-on approach to work (move, lift, carry,
push, pull, and place objects weighing less than or equal to ‎50 pounds without
assistance and ‎100 pounds with assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things
well (and other reasonable job duties as requested) is critical for Guest
Experience Experts - to get it right for our guests and our business each and
every time.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Element, we believe that travelers deserve more than a place to stay. They
need a place to thrive, where they can start every day feeling fresh, focused,
and alive. Whether they 're stopping by for a few days or settling in for a
few weeks, time away from home shouldn't mean time away from life. Our
travelers recognize and appreciate our approachable, multidimensional staff,
who are energized by helping guests find their balance at Element. We help our
guests live life away as they do at home, no matter how long they stay, with
an eco-minded philosophy and a passion for well-being. If you're an active
optimist who doesn't second guess connecting with like-minded guests and
creating a warm, comforting space for yourself and those around you, we invite
you to explore career opportunities with Element. In joining Element, you join
a portfolio of brands with Marriott International. Be where you can do
your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.