Manager, Personal Banking Solutions

DESCRIPTION

Job Purpose:

To drive high quality repeat FX flow business and revenue streams from
Treasury coverage of Personal Banking clients

Principal Accountabilities:

Client Relationships. Manage FX flow business from Personal Banking client
relationships. Ensure that future revenue contributions are protected through
best practice professional coverage, delivery of technical expertise required
and a focus on building high quality relationships. Deliver input into client
planning and determine annual client revenue potential, with all hurdles to
business clearly addressed.

Sales Process. Pro-actively call and meet with existing, New to Treasury and
New to Bank clients to source incremental business, ensuring that accurate
records are kept of the outcome and all follow up items. Once executed, record
positions created from client transactions and work closely with Trading to
manage market risk. Address deposit and operational funding opportunities with
clients and work with the ALM Desk to secure new/incremental balances and
contribute to the reduction of concentration risks.

Teamwork. Work closely with Trading to deliver competitive client pricing
and ensure that all dialogue during transaction closing, both internal and
external, is clearly understood.

Revenue. Deliver sustainable profitability over the medium to long term from
FX Flow. Meet budgets set and ensure that future revenue contributions are
protected through best practice professional coverage, mobilisation of
internal technical expertise as required (Trading) and a focus on building
"trust based" long-term relationships. Drive the process to project future
revenues from FX flow for incorporation in a regular review of all client
sales activity. Maintain an emphasis on quality and repeat revenue streams
with all risks minimised.

Internal Relationships. Work with relevant CBD businesses to drive new
initiatives to strengthen business volumes. Participate in new
business/pipeline forums and ensure that client activity data from other
product sales within CBD is used to maximise flow business

Client Analysis. Profile all clients, identifying key FX flow decision
makers, their buying criteria and pricing sensitivity.

Risk & Compliance. Stay abreast of and ensure adherence to all Compliance
related directives concerning FX flow business.

Stakeholder Management. Build strong relationships with internal
stakeholders including Relationship Management, Legal, Risk Management,
Operations and Credit. Contribute to the internal education and training of
non-specialists with a stake in the success of the business.

Credit. In conjunction with RMs, deploy 'fast track' blocking of
appropriate account balances to facilitate non-cash Forward transactions.
Where appropriate ensure that flow credit limits are sufficient to support
revenue budgets by client and that the Relationship Management function is
appropriately appraised of all aspects surrounding the need for limits.

Market Knowledge. Stay abreast of developments across all financial markets
as the basis for pro-actively updating clients and responding to any specific
enquiries. Display a professional, knowledgeable and service driven approach
at all times, delivering to deadlines set and contributing to brand
development.