Organization Unit Purpose
The Outbound unit of the contact center is a revenue generating unit and makes
outbound calls to the existing customers of the bank in order to cross sell a
product/product, basis eligibility and need identified.
Job Purpose
To perform outbound calls to promote and sell bank's selective products and
project a professional company image through phone interaction
Job Responsibilities
* Make 40 - 70 fresh outbound calls to generate new sales.
* Generate possible customer's leads.
* Describe products and services to customer to create interest in purchasing a selective product.
* Respond to queries with regards to products being promoted.
* Enter customer information into the CRM and update where necessary.
* Involve DSF (Direct Sales Force) whenever needed.
* Follow-up on initial contacts as required to close the sale.
* Complete call logs and reports.
* Other duties as assigned.
* Focus on day-to-day operations and ensure that targets for the day are being met
* Identify proactively opportunities to improve performance and create actionable plans that drive results
* Take customer calls and ensure that they are handled to satisfaction.
* Ensure Tanfeeth OM is applied in the unit's daily activity
Skills / Work Experience
* The ability to multi-task
* The ability to work under stress
* Good interpersonal skills
* Good sales skills
* keyboard / typing skills
* Relationship and conflict management
* Communication skills
* Negotiation and Influencing
* Achievement oriented (Skills)
* 1-2 years of Call center or sales experience
Competencies
* Customer Service
* Performance Management
* Problem Solving
* Team Working
* Personal Effectiveness
Education and any other certification
* Bachelor's or any diploma
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