Human Resources Officer

Job Purpose: JOB PURPOSE Manage, motivate and coach a team of Shared Services
Co-ordinators to deliver a consistent, accurate, efficient and responsive,
customer-oriented service while achieving department targets and objectives.
Monitor and encourage team member output to meet deliverables while ensuring
that workload is shared and distributed evenly, prioritising urgent work when
required. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS * Lead assigned team,
providing hands-on supervision and day to day management to ensure that Shared
Services activities are completed on time, with accuracy and in alignment with
company policies, practices and procedures. * Drive the team to meet
department objectives, ensuring that each individual's output is monitored to
meet department targets and deliverables. * Act as first escalation point to
clarify any policy issues with responsibility for decision making within
established frameworks. Resolve operational issues or problems arising on a
daily basis. * Motivate team to deliver exceptional service. Recognise and
reward good performance, devise cost neutral ways to encourage the team. Share
goals and achievements of team members across area. * Resolve errors or
service failures with team members individually. Share learnings and risk
mitigation with the group, to focus on service improvement and delivery across
the team. * Performance manage team members, ensuring that underperformers and
new joiners are coached to improve quality and quantity of output. Establish
improvement or development plans to support learning and enhance performance;
follow up to ensure that training and development is put into practice and
that required improvement objectives are met. * Continuously review working
practices to enhance productivity, role enrichment and the delivery of
services to the department's requirements. Encourage team members to
continuously review processes and make suggestions for improvements. * Ensure
the quality and accuracy of information captured in internal systems and
process guides, checking and updating material on a regular basis. Protect
confidentiality of information, making sure that accesses are appropriate and
that team members are aware of their responsibility to keep information and
data confidential.
Qualifications & Experience: MINIMUM
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: ‎12 Years schooling
or equivalent Experience: Human Resources/ Other ‎5+ Years Knowledge/Skills: *
Experience in managing mid-sized customer focused teams (‎10 members or more) *
Thorough understanding of Emirates? Group policies, processes and practices *
Proven ability to coach and motivate staff * Advanced Microsoft Office skills
such as analysing information in excel, writing formulae and automating
routine tasks. Safety Sensitive Role: No Leadership Role: Yes
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.