Play Facilitator

Position: Play and Engagement Facilitator
Location: Dubai, UAE
Executive Summary
Join an amazing group of people at OliOli® and help their mission to deliver
exciting, joyful, differentiated, world-class, and incredibly fun experiences
to children that nurture their innate sense of curiosity and exploration.
OliOli® is a multiple award-winning contemporary children’s museum that
opened to rave reviews in ‎2017. Founded by a group of parents who are
passionate about open-ended non-judgmental play, OliOli® entails ‎8 interactive
galleries comprising over ‎45 hands-on exhibits.
Find out more information about OliOli® @ www.olioli.ae or
www.instagram.com/olioliuae.
Position Overview
Our Play & Engagement Facilitators (better known as ‘IMAGINATORS’) are
responsible for fulfilling OliOli®’s vision of creating awesome experiences
and memories for children. Working within exhibit zones, Imaginators act as
OliOli®’s brand ambassadors, with the primary objective of engaging with all
visitors in an empathetic, thoughtful and joyful manner.
Key Duties & Responsibilities
Visitor’s Experience and Service
* Be an ambassador for the OliOli® brand; ensure that every visitor’s experience at OliOli® meets or exceeds expectations, specifically through inclusive, positive and memorable interactions with a friendly and sincere approach
* Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
* Contribute to a positive, team-based, and “visitor-first” centric culture
* Manage groups of children from schools, birthday parties, or camp activities
* Collect and communicate visitor’s feedback and suggestions
* Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials
Exhibits area / Education
* Have an honest and comprehensive understanding of OliOli®’s philosophy and developmental, pedagogical, and other learning objectives
* Participate in training programs designed to enhance interaction with visitors in the ‘OliOli®’ manner
* Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
Safety / Security
* Provide a safe environment for all visitors, specifically for the children
* Assist visitors in case of an incident or an emergency situation
* Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
* Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during OliOli®'s hours of operation
Qualifications
* Advanced course work or experience in customer service, education, family learning, or retail operations is a preferred.
* Experience working with young children (ages ‎1-‎10) and their families in recreational settings, after school programs or classroom is a plus
* Excellent communication skills and ability to interact positively with children, adults, and large groups.
* Experience working in a fast-paced, high-volume environment.
Traits & Characteristics
* Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
* LOTS of bright & positive energy; patient and empathetic; friendly; courteous
* Interest and enthusiasm for working with children and families.
* Adaptable to perform a variety of duties.
General
* The role requires candidates to work ‎5 days a week (including weekends) for ‎9 hour shifts during OliOli®'s hours of operation
Compensation: AED ‎5000 + benefits
Job Type: Full-time
Salary: AED5,‎000.00 per month