IT Programs Delivery Support Manager

(23003K6)
United Arab Emirates-Dubai-Dubai | Full-time | Permanent | Standard

COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. DHL Express UAE
is the recognized market leader in Express logistics and an Employer of Choice
- ranked consistently as Great Place To Work in the UAE for ‎11 consecutive
years until ‎2022.
Join our team and discover how an international network that's focused on
service, quality and sustainability, is able to connect people and improve
lives through the power of global trade. And not just for our customers, but
for every member of our team too.
To learn more about our culture, motivated people and our purpose, please
visit https://careers.dhl.com/global/en

ABOUT THE ROLE
To act as the central point of contact for support by area and regional IT
Programs deployments. Provide direct local support for all implementations and
deployments of DHL services, regular reports to country IT Programs Delivery
Manager on status of all projects, work with country IT Services Manager and
business to ensure that adequate resources both IT and business are available
to support all agreed project plans and provide support to Infrastructure
Manager for facility and infrastructure projects as required.

YOUR TASKS
* Standardize service portfolio by aligning services offered as per the EGAP portfolio and guidelines
* Create awareness of solutions and services amongst country business units
* Productize appropriate solutions (as per global direction) to reduce the time to market
* Optimize business and operations processes via automation
* Assemble project teams as appropriate from internal staff and outside vendors
* Manage the projects according to agreed plans and budgets
* Identify risks that could impact the completion of the project within budget and on time
* Escalate issues as appropriate and ensure resolution
* Complete project "Life Cycle" and ensure project sign off
* Carry out post project reviews to identify if the originally determined benefits have been realized and take corrective or remedial action as appropriate
* Working relationship with Country business teams, e.g. working with OPS, GTWY, FINANACE, CS & COMMERCIAL teams to deploy EGAP solutions and achieve functional must-do's and KPIs
* Working relationship with Regional Program Management to channel requirement and/or change requests and planning Country deployments.
* Monitor investment cost, ensure adequate resources are available
* Identify project costs and benefits
* Produce project plans that define the purpose, scope, deliverables and success criteria for each project. To obtain agreement to these plans from all project sponsors
* Produce or draft a project budget
* Develop project plan, scope, key stakeholder requirements
* Working relationships with ITSC's (and other service providers) to priorities projects, review impact of service performance on issues and requests raised by external or internal customers
* Manage the project and report regularly against the project plan to ensure visibility of project progress
YOUR PROFILE
* Good knowledge of telecommunications and networking
* Ability to direct and influence other senior managers outside the direct line management structure to undertake activities and achieve the project objectives.
* Communication skills (English), spoken and written (excellent)
* Excellent presentation skills and facilitation skills
* Recognized industry standard Project Management methodologies (e.g. Prince ‎2)
* Strong technical background and understanding of business and operational processes
* Degree in Information Services (or equivalent) is required
At least ‎5 years of multi-disciplined IT experience including :
* Experience in large sophisticated organization with high volume / high transaction environment including the physical shipment of goods.
* Exposures to an IT department delivering IT strategies that are tied to business goals.
* In depth understanding of international standards e.g. ISO, ITIL
Posting Legal Entity DHL Worldwide Express (Dubai) LLC