Position Overview

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business,
who always ensure the extraordinary guest experience of Dorchester Collection
and the hotels within it. It is, after all, our people that bring our vision
to life. As a member of our Dorchester Collection Family, we will support your
development by nurturing your personality, creating a transparent culture of
trust collaboration and appreciation. Supported by our annual personal
development planning, tailored learning opportunities and our Academy programs
you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We
Care philosophy. The basis of We Care is to create an environment within our
company where all of our employees feel valued and respected, allowing
positive engagement to prosper. We continually strive to build and nurture a
culture where inclusiveness is part of our DNA reflected by our core values of
Passion, Personality, Respect, Working Together and Creativity. We are proud
of each and every one of our employees and promote a sense of belonging that
transcends all else.

Reference

‎2023-‎4137

Your future, our legacy

Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Laundry & Valet

Job Title

Head Valet

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A
family with a shared passion and commitment to, unapologetically, love and
breathe who we are every day. An eclectic grouping who really care about each
other and our guests; where belonging transcends all else. We do this with a
backdrop of extraordinary hotels, steeped in history, glamour and stories,
which provide the perfect stage for our people - our Legends - to live our
vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We
Care philosophy. The basis of We Care is to create an environment where all of
our employees feel valued and respected, allowing positive engagement to
prosper. We continually strive to build and nurture a culture where
inclusivity is part of our DNA, reflected by our core values of Passion,
Personality, Respect, Working Together and Creativity. When submitting your
application, please let us know if you require any special accommodations
during the interview process.

We care about your career and are known for having the absolute best people in
the industry. When you join us as a Head Valet you start a unique opportunity
to become celebrated as the very best in your field. You'll learn not only
from your fellow Legends, but also through our award-winning learning academy,
so that you can achieve the highest standards of craft, service, and
leadership and become a legend in your own story.

What you'll get

As a Head Valet at The Lana, Dorchester Collection Dubai here are just some of
the great benefits you will receive:
* Competitive Salary Package
* Family Benefits
* World-class Development Opportunities
* Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
* ‎50% off at bars and restaurants within all of our sister Dorchester Collection hotels
* Meals on Duty
* Private Medical Insurance for self and the family
* Life Insurance for self
* Annual Flight Allowance for self and the family
* Education Support Allowance for children
* Housing Allowance
* Transportation Allowance
* Uniform provided by the Company with complimentary laundry

What you'll do

You'll love what you do and take pride in delighting our guests:
* You will be responsible for overseeing of the Uniform, Linen and Valet Operations to ensure our guests and colleagues receive nothing but the best experience.
* You are responsible for the daily operation of the Valet Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
* Oversee the daily shift operations of the department to ensure all areas are covered and processes are followed.
* Works with the external laundry provider to ensure the timely pickup and delivery of guest laundry, uniforms, rooms linen, spa, pool, gym and food & beverage linen.
* Completes inspections of returned items to ensure they are cleaned correctly, no stains, damage and holds people accountable for corrective action.
* Ensuring guest and colleague satisfaction while maintaining the operating budget.
* You'll also participate in the management of the department's controllable expenses to achieve or exceed budgeted goals. Understand the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
* You will conduct inventories and are responsible to maintain all records for par levels, discards and losses.
* You will prepare the monthly laundry reports and compare actual costs to budget/forecast.
* Prepare orders for all operating equipment in the department, new uniforms and additional linen requirements.
* Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Valet, you'll have the opportunity to bring these to life and continue to create our legacy.
* You will guide, lead and motivate the housekeeping team with passion and commitment.
* You will assist with all recruitment processes, departmental training and disciplinary procedures.
The items shared are the essence of a day in the life of a Head Valet but
we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You'll bring your unique personality and passion to the role and the team.


• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.


• You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.


• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.


• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.


• You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate.


• You will be able to comprehend budgets, P&L statements, payroll and purchasing systems to assist in the financial management of the department.


• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.


• English is the primary language used in our hotel. You can comfortably communicate in this language.


• You will have a least ‎3 years' experience in a similar position in a luxury ‎5-star brand, with some pre-opening or major refurbishment experience. Middle East experience would be advantageous.


• You will have a relevant professional certification or hotel school diploma and bring wealth o

Position location

Job Location

United Arab Emirates

Location

Dubai