DXB - Consular Assistant (Maternity Cover) (AA)

Job Description (Roles and Responsibilities)
The British Embassy Dubai has a vacancy for a Consular Assistant, to cover a
staff maternity leave for (‎6) six months.
The purpose of the Consular Department is to support British people living,
travelling and working in our region: by providing high quality, accessible
consular services, focused on those most in need; responding rapidly to all
crises, leading cross-government action; reducing preventable incidents
affecting British people through collaboration with partners and governments.
Currently, the UAE is the home of choice to over ‎100,000 British people and
with ‎1.4 million British visitors annually.
The successful candidate will support the work of the (‎2) two consular teams
based in Dubai (‎11 staff) and Abu Dhabi (‎3 staff). They must have the ability
to deliver professional and efficient Consular services to British people in
the UAE by email, telephone and in person whilst providing office support for
the UAE Consular team.
In response to local or regional crisis, the jobholder will play a key role in
the section's response and deployment.
The successful candidate will need to be a self-starter, highly motivated and
have excellent interpersonal, organisational and office management skills.
Duties and responsibilities:*
* Respond to written and telephone enquiries in a timely manner.
* Be the main point of contact for the Emergency Travel Document Hub. Assist and update the Emergency Travel Document Hub with relevant information when required.
* Ensuring all consular documentation is filed accurately.
* Manage the consular online appointment system including checking documentation and provide high quality service to customers.
* Support on arrangements for marriages and citizenship ceremonies.
* Management of Consular stores, office machinery and stationery supplies.
* Provide support to ensure updates and information on consular website and guidance for customers is appropriate and up to date.
* Occasional event management.
* Act as back up for colleagues in their absence including dealing with straightforward assistance cases.
* Take part in the Embassy emergency planning arrangements and any response to a crisis affecting UK citizens.
* Carrying out any other reasonable ad hoc duties to support the consular function.
* Assist with prevention activities and outreach work.
* Process Service of Process documents.
* Highlight trends and escalate enquiries when needed.
* Ensure the team 's files are organised on Microsoft Teams.
The above list is not exhaustive, and the jobholder will be required to be
flexible and take on other ad hoc tasks as required, including participating
in the Embassy's emergency planning and any response to a crisis.
Key behaviours required:
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
* Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
* Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
* Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
Eligibility
* Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.
* Applicants must be able to obtain a valid UAE police clearance certificate.
Essential qualifications, skills and experience
* Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality and maintain their own resilience.
* IT literate and confident with all Microsoft Office applications.
* A team player who is capable of working on their own initiative, and is adaptable to changing priorities. Must be able to work and act without close supervision;
* Excellent customer care skills and the ability to respond to a range of customer needs;
* Exceptional organisational skills with the ability to easily prioritise tasks.
* Good interpersonal skills.
Desirable qualifications, skills and experience
* Knowledge of Arabic language
* Previous customer service experience
Required behaviours
Changing and Improving, Making Effective Decisions, Managing a Quality
Service, Delivering at Pace
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎19 June ‎2023
Grade
Administrative Assistant (AA)
Type of Position
Fixed Term, Full-time
Working hours per week
‎35
Duration of Post
‎6 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Dubai
Type of Post
British Embassy
Number of vacancies
‎1
Salary Currency
AED
Salary
‎9,112
Start Date Start Date - day Start Date - month Start Date - year
‎1 September ‎2023
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role, which includes ‎25 days of leave per annum (calculated
pro-rata)
Salary is at AED ‎9,112 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
The Embassy is open from Monday to Friday, from ‎07:30 to ‎18:00. Conditioned
working hours are ‎35 hours per week and specific working hours for this role
will be confirmed at a later time. The successful candidate may need to
occasionally work outside of normal Embassy hours.
The jobholder will be required to travel to the British Embassy Abu Dhabi once
a week.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must include with their online application form.
* an updated Curriculum Vitae (CV)
* a covering letter/ motivation essay stating how you meet the requirements of the role.
* Examples in the relevant sections of the online application form of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date for applications is at ‎23:55 UAE local time on 19th June
‎2023
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take
around ‎2-‎3 months. The security clearance process includes checks available in
country and in the UK, dependant on the security level required for the role
and the candidates profile and UK footprint. You may experience some delay in
the progress of this recruitment campaign, and we are working hard to minimise
any disruption.
Due to the large number of applications, we receive, only those shortlisted
for the next step of the recruitment process will be contacted.
Shortlisted candidates will be invited for an assessment and then a panel
interview. Assessments and interviews will be done remotely if the existing
situation determines this to be the right course of action.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security-vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.
Appointable candidates who were unsuccessful may be placed on a 'reserve
list'. If during the reserve period of ‎6 months the same or a largely similar
role becomes available, that role may be offered to the second or subsequent
candidate.
The British Embassy Dubai an equal opportunities employer, dedicated to
inclusivity, a diverse workforce and valuing difference.*
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.