Lobby Hostess

Job Description

An Exhilarating Opportunity

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the
Gold Standard in Front Office? FIVE Hotels and Resorts is seeking a bold and
innovative individual who's passionate about creating unforgettable, Next-
Level experiences for our guests and other FIVERs. Famed for its high-energy
lifestyle, entertainment, and culinary offerings, FIVE is the epitome of
daring glamour, and includes these famous luxury lifestyle destinations:
*
Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah
is home to award-winning restaurants, bars, and Dubai 's #‎1 rooftop club.
* An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With ‎269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
* Switzerland's ultimate entertainment hotspot, FIVE Zurich's luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE's hallmark musical stylings.
* Opening in ‎2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique 'Vibe at FIVE,' it will offer ultra-luxe, eco-conscious residences for luxury aficionados.

FIVE is a leader in sustainable luxury living and hospitality. The company's
science-meets-styled Sustainable Indulgence philosophy has led to a completely
LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah
and FIVE Jumeirah Village are also ‎3 Star SPIRE Rated Smart Buildings. FIVE
Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive ‎84
Points under LEED v4's BD+C and ID+C rating system, making it one of just five
hotels worldwide to receive Platinum Certification. These achievements
highlight FIVE's comprehensive and committed scope of sustainability strategy
permeating operations, governance and community.

The Team

FIVERs are cultured yet chic, confident yet self-effacing, and work hard to
play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-
Styled Vibe' and use it to create Insta-perfect experiences for our guests
that keeps them coming back for more. If you dream of being surrounded by
like-minded individuals who share your passion for delivering unforgettable
moments that last a lifetime - then look no further.

The Candidate

Your outstanding communication, leadership and organizational skills enable
you to be a natural self-starter. You're a creative and critical thinker that
implements hand-crafted solutions, which set new standards of excellence. You
have an eye for detail and execute tasks with precision and finesse. Your
outgoing and approachable nature enables you to connect with other 'FIVERs'
and key stakeholders, ensuring their Journey at FIVE is nothing short of
sensational.

So, have the best time ever by joining our Front Office team as Lobby Hostess
to deliver exceptional experiences across our award-winning lifestyle
destinations. Jump on board and unleash your potential in an exciting and
buzzing environment that will take your career to new heights!

An Equal Opportunity Employer

The FIVE Tribe represents over ‎70 nationalities across its over ‎1500
employees. FIVE is committed to hiring a diverse and inclusive workforce as an
equal-opportunity employer. Accordingly, FIVE does not discriminate based on
disability, race, age, sex, gender, sexual orientation, ethnicity, religion or
belief, nationality, marital status, or any other basis protected under
national or local laws. Ranked 10th on the Great Workplaces in the UAE ‎2023
list of Large Organizations, the FIVE Tribe is more than a group of people
working together - it is a family bonded by common values and goals,
celebrating people, culture and diversity.

**

Requirements
Key Responsibilities
*
Greet guests upon arrival and bid farewell upon departure
* Give courtesy calls and complete the task of Performance Monitor daily
* Maintain an active presence in the hotel lobby to greet and assist incoming/current guests
* Maintain a neat, tidy, pleasing and professional appearance at all times
* Handle guest complaints immediately and follow-up thoroughly
* Review and prepares next day 's arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
* Ensure that guest history is updated on a regular basis with accurate and pertinent information
* Assist and coordinate with the Front Office Reception team to ensure consistent services
* Promote inter-hotel sales and in-house facilities and be aware at all times of banquet (and other) events, hotel facilities, F&B outlets, special promotions/offers for the purpose of assisting guests and offering precise information
* Actively obtain feedback from guests to improve services and facilities
* Handle guest complaints and concerns in an efficient and timely manner
* Inspect VIP room status and amenities in good order prior to guests' arrival
* Ensures that, whenever possible, guests receive personal recognition
* Escorts VIP guests to their allocated room and elaborate on all the available facilities/events/offers and room's features
* Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs, GC and long-stay guests, as required
* Ensures clear communication between Concierge, Front Office and Reservations, in particular
* Report daily activities in logbook and attend daily operations briefings
* Comply at all times with Group's health, safety and hygiene regulations
* Is familiar with Group's emergency procedures
* Performs other duties as assigned by Service Manager
* Gives a proper hand over at the end of every shift

What We 're Looking For**
*
You take pride in offering our guests an exciting and lively conversation, and
helpful suggestions
* A welcoming and enthusiastic energy
* Hands-on approach and flexibility with a 'can-do' work attitude
* Commitment to delivering exceptional guest service with a passion
* Ability to find creative solutions while taking ownership for all duties and tasks assigned
* Teamwork-oriented
* Positive outlook, outgoing personality and fun-to-work-with!
* Ability to be proactive, work hard and adjust job scope as required
* Previous relevant experience of ‎1-‎2 years is a plus
* Proficiency in English (written and oral) is a necessity
* Fluency in multiple languages is a bonus

**

Benefits
Work Smart, Play Hard! Unmatched FIVER Benefits for Life!**
*
Immerse yourself in the dynamic and exhilarating 'FIVE Vibe', where no two
days are the same. Discover a work environment that encourages creativity,
innovation, and bold ideas.
* Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
* Enjoy attractive incentive opportunities that recognize your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.

Department Name
Front Office
Industry
Hospitality
Work Experience
‎1-‎3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500